Job details

Customer Application Support Associate

Bring your Passion to Remarque! Remarque Systems is a software company that is passionate about improving drug development using cutting edge software. Founded in 2015 Remarque Systems is focused on Clinical Trial Software to support Risk Based Monitoring and Quality by Design.

We’re looking for a Customer Application Support Associate to join our Product Development team.

We are Built for You. We are here to help you grow, to give you the skills and opportunities to excel at work with the flexibility and balance your life requires.
We are Built by You. Your ideas influence the way we work, and your voice matters here.
We are Built with You. As an essential part of our team, you help us deliver medical innovation that patients are desperate for.

Together, we are Built for Biotech™. Join us and build your future here.

What you’ll be doing:

Work closely with the Infrastructure Architect to ensure that the system architecture is monitored correctly and supports current user and customer load
Assist in all support-related standard operating procedures
Assist in the support of the product release deployments
Assist the Customer Engagement team with their clinical trial study requests
Directly engage with customers to ensure customer satisfaction
Assist with development/infrastructure teams to troubleshoot and diagnose data-related issues

What we are searching for:

Bachelor’s degree in computer science, information systems, engineering or related discipline, or equivalent combined education and experience
7+ years of experience in information technology with at least 5 years focused in a clinical field
Experience with large-scale software implementations
Experience with the clinical trial industry and processes
Experience with Help-desk systems
Experience with software testing, development, architecture, and infrastructure preferred

Why choose Premier Research?

Premier Research is more than a company – it’s a community of people that truly care about one another, about our clients, and about our mission of furthering research to improve the lives of patients in critical need.
Our Values – We Aim High, We Work Together, We Stay Agile, We Get It Done, We Care – mirror the determination, flexibility and trust that our team embodies. As a Premier team member, you have the power to make an impact, regardless of job title and location.
Our dedication to biotech and specialty pharma is unlike any other. We provide our staff with innovative technologies and continuous learning opportunities so that they have the tools they need to be successful.

Because we are transforming life-changing ideas into new medical treatments for a diverse population, we require the perspectives of a diverse staff thinking creatively, challenging ideas, and solving complex problems fearlessly. Through a commitment to diversity, equity, inclusion, and empowerment, we create a community of belonging that welcomes differences, fuels innovation, and better connects us to the patients, physicians, and customers we serve.

We hire people that add to our culture, then invest in developing skills and abilities. If you are excited about this role, but your past experiences do not perfectly align with the position as described, we encourage you to apply anyway. You may be exactly the right candidate for this role or others.

Premier Research is proud to be an equal opportunity employer that is compliant with all federal guidelines. All qualified applicants will receive equitable consideration without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.

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By Remarque Systems

Remarque Systems provides a single, easy-to-use, and effective platform to manage all of your clinical trial data. Remarque Systems brings all your data from different sources together in real time; delivers end-to-end visibility and oversight wit...

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DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

TEAM SIZE

11-50

LOCATION