Remote - Call Center - Customer Service

• Job Type:Contract

Posted 14 days ago

Job Description:

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

• Track and document all inquiries using the applicable systems.

• Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.

• Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems.

• Meet Quality Assurance (QA) and other key performance metrics.

• Facilitate the fulfillment of caller requests for materials via mail, email, or download.

• Transfer/refer consumers to appropriate entities according to the established guidelines.

• Escalate calls or issues to the appropriate designated staff for resolution as needed.

• Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintains UpToDate knowledge of all programs and systems

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.