Remote Mandarin Bilingual Customer Service Representative -

Do you enjoy Customer Service roles? Do you want to work from home? THIS IS FOR CALIFORNIA RESIDENTS ONLY! THIS IS FOR MANDARIN SPEAKERS ONLY!

I've got the perfect opportunity for you!

WORK Remotely

We are currently seeking MULTIPLE CSR's to deliver excellent customer care and create sustainable value for customers via phone, email and chat correspondence. In this role, you will handle service and information requests, billing explanations, cost savings advice, and explain medical policies and procedures along with terms and conditions.

Call Center hours of operations are Monday through Friday 8:00AM to 5:00PM. Shifts will be determined towards the end of training but you must be able to work FULL TIME, M-F. PAID Training will be provided and training is 8am-5pm, Monday-Friday for the first month.

Looking for Customer Service Representatives bilingual in the following languages:

• Mandarin

Essential Job Functions:

• Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
• Maintains sincere interest in providing stellar customer care.
• Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
• Exercises independent thinking in meeting customer expectations.
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
• Ability to process information quickly and accurately.
• Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
• Attention to detail-documentation and follow-up

Experience Required:

• Able to fluently speak Mandarin and English
• High school diploma or GED
• Minimum of 6 months of customer service experience
• Excellent telephone tact and diplomacy
• Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers

This is a contract to hire role, full time, 8am to 5pm Monday through Friday $17.50/hr.

FOR IMMEDIATE CONSIDERATION- CALL Alli at 916-459-2379

I'd love to help you find a job!

Job Types: Full-time, Contract

Pay: $17.50 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Mandarin (Required)
• English (Preferred)

Work Location: Remote