Remote Senior Customer Service Representative

About CCC

CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.

Our advanced capabilities in AI, IoT, telematics, blockchain, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation.

At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective are key to our pursuit so we can deliver a future of possibilities for our customers. Find out more about CCC Intelligent Solutions by visiting cccis.com.

Job Description Summary

This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and vehicle owners. This is a remote position in which all onboarding and training will be conducted virtually. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $18.50 per hour. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance.

Job Duties

• Assist in answering of incoming calls from insurance adjusters and vehicle owners by explaining in detail CCC's valuation product offering.
• Document conversation with claims adjusters in regard to the specific loss report.
• Maintain a good relationship with dealers and claims adjusters to ensure overall customer satisfaction.
• Adhere to attendance, production, quality and other metric standards

Qualifications

• No prior insurance or automotive experience is required, as we will train individuals that are willing to continue to learn and be developed
• High school diploma
• Some college preferred
• 3 years prior customer service experience required
• Strong verbal and written communication skills
• Self-motivated
• Ability to multi-task
• Excellent mathematical and analytical skills
• Exceptional organization skills with attention to detail
• Possess a positive attitude and desire to provide outstanding customer service
• Strong technical aptitude
• Ability to work independently
• Quiet and professional home work environment free of distractions
• High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)