Account Manager (Remote- LATAM only)

Our client is the leading creator marketing platform for ecommerce, trusted by top brands such as Ulta Beauty, Signet Jewelers, Samsonite and GAP. We are seeking a highly organized, tactfully creative, and technically proficient Account Manager who’d be passionate about providing exceptional service to brands and creators on the Creatable platform.

Responsibilities

●      Platform Support

○      Cover email inquiries and open/close chats, tickets, campaigns and projects

○      Troubleshoot and verify resolution for reported issues and maintain client dialog

○      Document Jira stories for reported issues and follow their resolution

○      Monitor and manage brand and creator account setup

○      Support ecommerce and other integrations

○      Setup new users and resolve onboarding issues

○      Oversee the resolution of client and brand chats

○      Conduct and lead screen-sharing sessions as needed

○      Monitor brand activity and ensure timely follow-up with creators

○      Work to grow and upsell all clients

●      Campaign Support

○      Support all platform influence and team creator campaigns

○      Discover and identify creators based on a set of requirements/objectives

○      Support campaign planning, creator list management and data analysis

○      Confidently suggest creators and highlight booking opportunities

○      Review campaign data to share with client and ensure proper capture

○      Develop campaign creative briefs and optimize content

○      Support all workflows (creative, operational, moderation)

○      Negotiate and land terms with influencers

○      Ensure influencers are paid in a timely manner

●      Native level proficiency and fluency in English

●      Ability to work independently and collaborate in a team environment

●      Desire to take and retain ownership of account success

●      Strong experience in an account management role for a marketing platform or agency

●      Strong understanding of helpdesk (HubSpot preferred) and chat support platforms

●      Good ability to listen to clients with the creativity and confidence to guide decisions

●      Excellent troubleshooting, problem-solving, and interpersonal skills.

●      Excellent organizational and time management skills. 

●      Experience with data management and reporting. 

●      Familiarity with social media platforms and analytics.

●      Bachelors degree in a related field

This position is open to candidates who are both based and residing in Latin American (LATAM) countries, such as Argentina, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, and Venezuela.

Applicants based outside LATAM, including those in the United States or other regions, will not be considered. Resumes must be submitted in English and audio introduction must be submitted. Aplications that do not meet these criteria will be automatically rejected.

We are a staffing agency that partners with multiple clients. To maintain fairness and avoid conflicts of interest, we can only process one application per candidate at a time. However, we always keep your information on file, and if something changes with your initial application, we will consider you for other roles that match your experience.

Salary range: $2,500–$3,000 monthly