Remote Therapist - California

Candidates for this position can be anywhere US-based as long as you have a California license in good standing.

Who is Mindstrong Health?

Mindstrong is reimagining how to care for people living with serious mental illness (SMI). We're building a platform that breaks down access barriers, provides engaging clinical care, and empowers our members to take control of their wellbeing to live fuller lives. Behind all of that, we're building a measurement-based set of tools that will fundamentally change the way those with mental illness manage their health.

As we set out to radically simplify mental healthcare, we know none of us can achieve this alone. We are building a team of diverse and compassionate individuals who are committed to move our mission forward. Within Mindstrong, we create the space for each of us to be our authentic selves. We see opportunity in every challenge; opportunity to learn, to innovate, to create change. We embrace the challenge of providing the best care experience possible for our members. Join us on this important journey!

What is the Remote Therapist Role?

The Remote Therapist is a licensed clinician (LMFT, LCSW, LPCC, or LP) responsible for working directly with and coordinating care for our members via telehealth services (text-based messaging, video conference, and phone). These members are referred to us by our healthcare partners and are predetermined to experience symptoms related to Serious Mental Illness (SMI). The Therapist will proactively engage patients with mental health needs and manage their symptoms through biomarker monitoring, crisis planning and response, and triage and assessment.

We are looking for enthusiastic, highly tech-savvy, motivated, and flexible individuals who demonstrate a high level of writing proficiency and professionalism. This is a full-time remote position with benefits.

What you'll be doing:

• Support the mental and physical health care of an assigned member panel through a digital health platform.
• Closely coordinate care with the member's healthcare team including primary care providers, Mindstrong Health psychiatrists, and other mental health providers.
• Develop, implement and update care plans that include biopsychosocial factors, crisis-prevention, and medical behavioral integration for physical health needs.
• Engage Mindstrong Health members in Crisis Response Planning.
• Provide eclectic therapeutic strategies and interventions - i.e., person-centered interventions, motivational interviewing, goal setting, CBT and DBT, etc.
• Use an advanced multimodal digital health platform that includes text-based messaging, telephone and video capabilities to monitor and track treatment responses for changes.
• Provide on-call crisis support coverage during non-business hours to member panels on a rotating basis.
• Monitor and provide education about digital biomarkers generated by Mindstrong Health's continuous measurements based application.

Administrative Responsibilities:

• Document patient progress and treatment recommendations in Mindstrong Health's HIPAA-compliant portal.
• Address patient status changes in collaboration with the Mindstrong Health Clinical Team in a detailed, timely, and effective manner; communicate changes in Mindstrong Health service offerings and other care recommendations to members.
• Participate in regularly scheduled caseload consultation with the Mindstrong Health Clinical Team and communicate resulting treatment recommendations to the member's providers.
• Uphold company values and maintain a strong team dynamic, including sharing your specific expertise with teammates.
• Provide feedback to cross-functional teams to inform the development and delivery of member/provider-facing products.
• Learn, test, and incorporate new interventions and care pathways to improve outcomes, engagement, or care delivery efficiency and effectiveness.

What you'll bring:

• Licensed Marriage Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), or Licensed Psychologist (LP) with a minimum of 2 years providing care for patients with mental health needs. (Required)
• Familiarity, comfort, and confidence with technology and start-up culture.
• Comfort and confidence navigating multiple applications such as Doxy.me, Google Suite, ZOOM, etc.
• Excess flexibility in dealing with changing demands and priorities of a start-up environment and the ability to handle ambiguity, change and highly fluid workflows.
• Strong clinical background with in-depth understanding of factors affecting patient outcomes.
• Demonstrated ability to build rapport with members with behavioral and mental health issues.
• Enthusiastically provide culturally competent care to all members without regard to race, religion, gender identity, or any other status protected by law.
• Excellent time management skills with an ability to pursue multiple priorities simultaneously and meet established deadlines.
• Maintain a strong sense of professionalism and maturity.
• Motivation and proactiveness, taking on additional responsibilities without being asked, and managing priorities with minimal supervision.
• Being licensed in multiple states is a plus! Must be willing to obtain cross-licensure in additional state(s) to ensure we can meet the needs of our members. Costs associated with cross-licensure are covered by Mindstrong Health.
• Experience working in community mental health and human services, case management, AOD, residential treatment settings, etc., is a plus!
• Applicants being considered for hire must pass a scheduled background and drug test before beginning work. Your offer is contingent on passing this test. Refusal to submit to testing will result in disqualification of further employment consideration.

Why Mindstrong?

• Values-Driven Culture. Our values are the fabric of how we operate day to day, guide us together, and keep us aimed at our mission.
• Remote work. We have an office in Mountain View – and if you live in the Bay Area we'd love to see you – but we are a remote first company! Our goal is to create a seamless remote work experience so you can work where you do your best work.
• Growth. We invest in both personal and professional growth of our employees because we feel that growth has a positive impact on both member outcomes and personal fulfillment.
• Healthcare Benefits. A robust healthcare package, including Medical, Dental, and Vision plans, and more!
• Wellness. Programs designed to help you stay financially, emotionally, and physically healthy!
• Self-Care. We take self-care seriously, we offer 11 paid holidays + Flexible PTO so you can create balance between work and play.
• Flexible schedules. We're all over the U.S., so we can flex schedules easily with core hours to ensure solid collaboration time and flex beyond that. We work with our employees to make sure that they can work and take care of their lives.

Mindstrong Health is proud to be an Equal Employment Opportunity employer that celebrates diversity. We are committed to providing equal employment opportunities to all employees and applicants. All individuals seeking employment at Mindstrong Health are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment. Mindstrong Health also strives for a safe and robust workplace and prohibits harassment of any kind. If you have a disability or special need that requires accommodation for interviewing, please let us know by emailing contact-recruiting@mindstronghealth.com.