Renewal Account Manager

Contrast Security Named One of the Hottest Cybersecurity Companies in the 2024 Citizens JMP Securities LLC Cyber 66 Report Contrast recognized for its innovation in Runtime SecurityContrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations to production.About the PositionResponsibilities• Drive the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships• Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments• Partner with the Legal Team to document non-standard terms or commitments, and mitigate legal risk• Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product• Maintain and report an accurate weekly forecast of renewal bookings for your assigned accounts• Be accountable for maintaining accurate customer renewal records including licenses, software expiration dates, customer contact information• Prepare renewal/expansion and new business quotes• Process all renewal activities, ensuring timely and accurate renewals are in place for all expiring contracts• Work with customers to resolve any issues which may be preventing them from maintaining a relationship with Contrast• Effectively communicate company messages, value propositions, etc. verbally and in writing• Recognize trends to help develop programs which maximize retentionQualifications• Bachelor’s Degree in Business or another relevant field• Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization• Discovery, negotiation and closing skills• Superb customer service skills are required• Experience handling a pipeline and closing large contracts• Ability to uncover procurement contacts, processes and timelines• Work with creative, problem solving mindset• Self-motivated, proactive, energetic team player• Takes an active interest in increasing customer happiness and deepening customer relationships• Extraordinary time and process management skills, ensuring nothing slips through the cracks• Ability to work with multiple dynamic teams in a fast-paced environment• Must have a follow up mindset with a proactive approach and a high level of communicationWhat We OfferSalary and Other CompensationThis position's standard base pay range is $100,000 - $120,000 annually. This position is also eligible for a equity package subject to the terms of the Company’s applicable plans. When determining a candidate’s compensation, we consider several factors: geography, skill set, experience, job scope, and current market data.BenefitsContrast Security offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan with Employer Match, Life Insurance, Long Term Disability Insurance, Short Term Disability Insurance, Transit, and Commuter benefits, Flexible PTO, 56 hours of Annual Sick time, Paid Parental Leave and Paid Holidays.DisclaimerThe salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.We are changing the world of software security. Do it with us. We believe in what we do and are passionate about helping our customers secure their business.If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.Contrast Security is committed to a diverse and inclusive workplace. We are an equal-opportunity employer, and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. At Contrast, we strive to build diverse teams that reflect the people we want to empower through our products. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Contrast is proud to be an equal-opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”). Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts, and dependents (“CA Employee”) new rights to privacy.Recruitment Agencies: Although we value the services you provide, at this time, we are only accepting resumes from agencies, headhunters, or other suppliers who have signed a formal agreement with us.