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Service Coordinator

Renewal by Andersen is hiring a Customer Service Coordinator to join our team!


WHAT YOU'LL BE DOING - THE ROLE
  • Answer incoming phone calls from a phone queue schedule Service visits.  Assess over the phone the service needs, anticipate and gather all information needed to accurately inform technicians of service detail.
  • Follow up on customer calls including returning voicemails
  • Schedule services with homeowners and RbA Service Technicians
  • Quote parts and labor cost for non-warranty services
  • Verify that payment has been received for any billable order prior to ordering or scheduling.
  • Enter required notes at every point of action and customer contact
  • Scan service order and confirmation into the correct customer’s electronic file located on the shared drive.
  • Document customer contact through RForce
  • Other duties as assigned


WHAT YOU BRING - THE PERSON
  • Considerable experience within a customer service environment
  • Highly organized and the ability to reflect empathy to customers
  • High School Diploma or equivalent, required
  • Excellent oral and written communication skills
  • Ability to work with team members (excellent team skills)
  • Proficient in Excel and other MS Office Suite programs (such as Outlook, Word, etc.)
  • Flexibility and demonstrated ability to adapt well in a changing environment


WHAT’S IN IT FOR YOU - The Benefits
  • Medical Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Telehealth: 24/7 access to physicians
  • Prescription drug Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance / AD&D $50,000 Paid Coverage
  • Additional Voluntary Employee & Spousal life insurance
  • Short-term disability Insurance (STD)
  • Long-term disability Insurance (LTD)
  • Parental Leave
  • Voluntary Critical Illness Insurance
  • Voluntary Accident Insurance
  • Teammate Assistance Plan
  • Paid Volunteer Time
  • 401k with 50% match up to 6% of your annual pay
  • Tuition Reimbursement


$22 - $22 an hour
Pay: $22/hr PLUS a monthly bonus

Empowered to be Extraordinary.

We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

 

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

 

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.

 

The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.

 

We are a proud equal-opportunity employer.

We are committed to fair hiring practices and to creating a welcoming environment for all team members.

 

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.


Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.


Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Renewal by Andersen LLC is the start-to-finish window replacement division of Andersen Corporation, winner of the U.S. Environmental Protection Agency’s 2019 ENERGY STAR® Partner of the Year – Sustained Excellence Award. Renewal by Andersen offers...

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Full-time, on-site
DATE POSTED
October 23, 2024

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