Sales Support Specialist

The Sales Support Specialist at Rentokil Initial is responsible for providing comprehensive administrative support to the sales team. This includes preparing sales proposals, handling customer inquiries, managing records in CRM systems, working collaboratively across departments to resolve customer issues, and analyzing sales data to support the team in achieving their targets.

To be considered for the Sales Support Specialist position at Rentokil Initial, candidates should possess proven experience in sales support or a similar administrative role. Strong proficiency in Microsoft Office Suite is essential, along with familiarity with CRM software like Salesforce. Excellent organizational and communication skills are also crucial for success in this role.

Preparing for the Sales Support Specialist role involves honing your administrative and sales support skills. Familiarizing yourself with CRM software and enhancing your proficiency in Microsoft Office Suite will be beneficial. Additionally, practicing effective communication and problem-solving techniques can help you excel in delivering exceptional customer service.

Key skills for a Sales Support Specialist at Rentokil Initial include strong organizational abilities, a keen attention to detail, analytical skills for interpreting sales data, a commitment to customer service, and adaptability to work efficiently in a fast-paced environment.

At Rentokil Initial, Sales Support Specialists have various opportunities for advancement into more specialized sales roles or managerial positions. Engaging in continuous learning and demonstrating strong performance can lead to career growth within the company.

When answering this question, highlight specific examples from your past roles that showcase your administrative support skills, your ability to manage customer inquiries, and how you contributed to the overall success of the sales team.

Provide insight into your organizational skills by discussing techniques you use to prioritize tasks, such as creating to-do lists, assessing deadlines, and determining task urgency to ensure a seamless workflow.

Be honest about your experience with CRM software, discussing specific platforms you’ve used, including Salesforce, and how you utilized them to track customer interactions and support sales processes effectively.

Share an approach that emphasizes active listening, empathy, and problem-solving skills. Discuss how you would first acknowledge the customer’s concern, gather information to understand the issue, and then work collaboratively to find a resolution.

Provide a specific example where you successfully analyzed sales data to derive insights that impacted sales performance. Discuss the tools used and how your analysis contributed to the team’s goals.

Explain your methods for ensuring accuracy in your work, such as double-checking documents, using templates for consistency, and utilizing tools or software that help minimize errors.

Discuss your communication style and strategies, such as regular updates, team meetings, or shared digital tools, which facilitate clear and effective communication among team members.

Express your passion for customer service and how supporting the sales team contributes to your motivation. Share how positive customer interactions and achieving team goals inspire you to excel in your role.

Detail a situation where you identified a bottleneck or inefficiency in a sales process, the steps you took to improve it, and the tangible results of your actions, showcasing your initiative and analytical skills.

Share examples indicating your flexibility and willingness to learn. Discuss how you stay informed about changes and adjust your workflow to ensure continued support for the sales team amidst transition.