REP, CUSTOMER CARE - job 2 of 2

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

At Rockwell Automation, we connect the imaginations of people with the intelligence of machines to expand what is humanly possible, making the world more intelligent, more connected and more productive.

We know that expanding human possibility requires connections. We do that every day with our customers as we bring the Connected Enterprise to life, but we don’t stop there. We work to expand human possibilities in our communities — giving back, helping grow the next generation of STEM leaders and building relationships that last.

Our team cares about the work we do. We make an impact on the world because we strive to solve real problems for real people and expand human possibility. From solutions that address a single issue to transforming a company into a Connected Enterprise, every maker and problem solver in our company contributes to something that matters.

• As a Customer Care Representative, you are passionate about customer service and resolving issues to deliver a great customer experience every time!
• You are excited about working in a dynamic environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers.
• You will be responsible for the facilitation of contract requests and software orders, allowing Rockwell Automation to meet the urgent demands of our customers.
• Additionally you will be focused on identifying process improvement opportunities and assisting in driving those opportunities to implementation.

What you will be doing:

• Solve customer issues using a positive, proactive customer centric mindset.
• Recognize and identify customer needs and respond with urgency.
• Work with others to determine alternative solutions as required that meet or exceed customer expectations.
• Coach and train internal and external stakeholders to the order processes to enhance the customer experience.
• Acting as a subject matter expert on business systems used to process and support orders.
• Identifying trends through analysis and escalating to the proper channel.
• Collaborate with Specialists and Business Process Owners to identify and develop best practices.

Who we are looking for:

• You are ethical, intelligent, optimistic and resilient.
• You have excellent interpersonal, analytical and communication skills.
• You are adaptable and can identify the urgency of tasks and can prioritize the tasks accordingly.
• You are excited to work in a dynamic, fast paced and challenging environment.
• You have strong computer skills and can quickly navigate multiple business systems to process requests within specified SLAs.
• Process oriented, detailed and adaptable to changes in technology.

Basic Qualifications:

• High School Diploma
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Preferred Qualifications:

• Strong analytical and decision making abilities
• Excellent verbal and written communication skills
• Willingness to collaborate with team and provide feedback
• We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.