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Enterprise Account Executive - job 1 of 2

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

As an Account Executive, you will be focused on prospecting and closing new opportunities with enterprise customers, while helping to develop the sales culture at Replicant. This opportunity is enormous, as are the ambitions of Replicant – to reinvent customer service in a way that will positively impact customers, agents, and companies with the power of AI and automation.

What You’ll Do

  • Prospecting and closing New Annual Recurring Revenue

  • Owning their pipeline from generation to forecastingWorking closely with SDRs to find and prospect new leads

  • Moving prospects from new technology education and awareness to closed-won

  • Working with enterprise businesses ($1B+ in revenue)

  • Helping to write the “playbook” instead of just running it

What You'll Bring

  • 5+ years experience as an Account Executive at a SaaS company

  • Strong written, verbal, and presentation skills

  • Results-driven sales mentality with a passion for uncovering what works and what does not

  • Vibrant and energetic attitude with a willingness to perform and get things done

  • Tech-savvy, with an ability to understand complex technology and translate it into customer benefits

  • Love the rapid, unpredictable nature of a tech startup

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋️  Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at hr@replicant.ai and we’ll work to meet your needs.

Replicant Glassdoor Company Review
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CEO of Replicant
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Gadi Shamia
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Average salary estimate

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What You Should Know About Enterprise Account Executive , Replicant

As an Enterprise Account Executive at Replicant, you’ll be stepping into a thrilling role at the forefront of contact center automation. Replicant, a leader in this transformative field, believes machines can engage in meaningful conversations that reshape customer service. If you’re passionate about AI, large language models, and making a substantive impact, this may be the perfect fit for you. In this role, you’ll be responsible for prospecting and closing lucrative opportunities with enterprise customers, specifically those generating over $1 billion in revenue. Collaborating closely with our Sales Development Representatives, you’ll guide potential clients from initial education about our cutting-edge technology to becoming loyal customers. This position is all about ownership—your pipeline is yours to develop, forecast, and successfully close. You’ll also have the chance to contribute to crafting the sales playbook, ensuring our team's success for years to come. With at least 5 years of experience in a SaaS Account Executive role, strong communication skills, and a tech-savvy mindset, you’ll be well prepared to lead in a fast-paced startup environment. Plus, Replicant offers an engaging remote work atmosphere with competitive salaries, notable equity options, and a fun-loving culture that includes team trips and wellness perks. Join us at Replicant to help redefine how companies interact with their customers, and let’s automate the future together!

Frequently Asked Questions (FAQs) for Enterprise Account Executive Role at Replicant
What are the primary responsibilities of an Enterprise Account Executive at Replicant?

The primary responsibilities of an Enterprise Account Executive at Replicant include prospecting and closing new Annual Recurring Revenue from enterprise customers, managing your pipeline from lead generation to deal closure, and collaborating with Sales Development Representatives to identify new leads. You'll also play a key role in moving prospects through the sales funnel, from education about our technology to finalized agreements.

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What qualifications do you need to be an Enterprise Account Executive at Replicant?

To be successful as an Enterprise Account Executive at Replicant, candidates should have at least 5 years of experience in a similar role in a SaaS company. Strong written and verbal communication skills are essential, along with a results-driven mindset and a passion for technology. Candidates should be able to translate complex technological concepts into tangible customer benefits, reflecting the tech-savvy nature we desire at Replicant.

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How does Replicant's culture support an Enterprise Account Executive’s success?

Replicant fosters a culture built on three core values: ownership and pride ('Blade Runners'), humility and collaboration ('Bread Makers'), and self-critical reflection ('Självdistans'). This environment empowers an Enterprise Account Executive to perform at their best and be part of a supportive team that actively engages in personal and professional development.

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What is the career growth potential for an Enterprise Account Executive at Replicant?

The career growth potential for an Enterprise Account Executive at Replicant is substantial, especially given our rapid growth and ambition. As you close deals and contribute to the development of our sales strategy, there will be opportunities to take on leadership roles and shape our sales approach further, advancing both your career and our mission to reshape customer service.

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What benefits does Replicant offer to its Enterprise Account Executives?

Replicant offers an attractive array of benefits for its Enterprise Account Executives, including competitive salaries, equity participation, a 401(k) plan for U.S. employees, comprehensive healthcare coverage, wellness perks, and an innovative flexible vacation policy. Additionally, employees are eligible for a 5-week sabbatical after 4.5 years, ensuring work-life balance and personal growth.

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Common Interview Questions for Enterprise Account Executive
Can you describe your experience with prospecting and closing deals in a SaaS environment?

When answering this question, outline specific strategies you used for prospecting leads, how you initiated contact, and the closing techniques that successfully converted prospects into clients. Share metrics or success stories to illustrate your effectiveness.

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How do you manage and prioritize your sales pipeline?

Discuss the tools and methods you use to track your pipeline, such as CRM software. Elaborate on how you determine which prospects to prioritize and the criteria you consider to ensure efficiency and effectiveness in your sales process.

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Tell me about a time you overcame a significant challenge in a sales process.

Provide a clear narrative that illustrates the challenge you faced, the steps you took to address it, and the outcome. Highlight your problem-solving skills and the impact your efforts had on closing a deal.

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What strategies do you use to educate prospects about complex technologies?

Share techniques you employ that simplify complex concepts, such as using analogies, sharing case studies, or providing demos. Emphasize your ability to adapt your communication style to suit various audiences.

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How do you work with sales development representatives to achieve your goals?

Explain how you collaborate with SDRs, including setting clear expectations and providing guidance. Discuss how this teamwork has resulted in increased lead quality and higher conversion rates.

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Can you give an example of a successful negotiation and what made it work?

Choose a specific negotiation where you achieved a favorable outcome. Detail the strategies you used, how you built rapport with the client, and any compromises you made that ultimately benefited both parties.

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How do you handle rejection in sales?

Share your mindset towards rejection, discussing how you learn from each experience and remain motivated. Provide examples of how you’ve turned a ‘no’ into a future opportunity.

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What techniques do you use to stay motivated in a competitive sales environment?

Discuss personal motivation techniques, such as setting short and long-term goals, celebrating successes, and staying connected with your team for support. Share how these methods help you maintain a positive outlook.

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How do you approach building relationships with enterprise clients?

Explain how you establish trust and rapport with enterprise clients, emphasizing communication, understanding their needs, and being responsive. Mention the importance of personalized interactions throughout the sales process.

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Why do you want to work for Replicant as an Enterprise Account Executive?

Share your passion for AI and customer service, along with specific aspects of Replicant's culture or mission that resonate with you. Highlight how your professional goals align with Replicant’s vision and success in transforming customer interactions.

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DATE POSTED
January 11, 2025

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