Senior Manager, Business Development

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

We are looking for a Senior Manager of Business Development.. Reporting to the Chief Marketing Officer, this leader will own and scale the BDR function, and will play a crucial part in driving pipeline growth and lead quality. They will be responsible for delivering a highly efficient and scalable BDR process that aligns tightly with our overall GTM strategy, enabling our company’s continued revenue growth and expansion.

What You’ll Do

• Develop and lead a high-performing BDR team focused on outbound prospecting and inbound lead conversion, fostering continuous improvement and alignment with Replicant’s growth goals

• Optimize the BDR function to drive high-quality Sales Accepted Opportunities (SAOs) by creating efficient processes for lead generation, qualification, and handoff

• Collaborate with marketing, demand generation, and ABM teams to drive a seamless pipe-gen motion that enhances campaign effectiveness and conversion rates

• Establish and refine data-driven strategies that enable BDRs to improve conversion rates on inbound leads and outbound outreach efforts, aligning with both team and company KPIs

• Ensure strong cross-functional alignment with Account Executives and Sales Leadership, creating clear and efficient lead handoff processes that maximize SAO and conversion potential

• Recruit, develop, and retain top BDR talent, fostering an environment that encourages growth, engagement, and high performance

• Coach and mentor BDRs on essential skills, including prospecting, discovery, messaging, and objection handling, while maintaining high motivation and team morale

• Drive regular reporting and performance analysis, providing actionable insights to executive stakeholders and refining strategies based on pipeline performance metrics

• Build a culture of accountability and goal-oriented execution, establishing clear KPIs and consistently guiding the team to achieve monthly and quarterly targets

• Leverage the latest in GTM AI technology, automating manual work, eliminating workflow bottlenecks, and improving overall team productivity and impact

What You’ll Bring

• 5+ years of experience in BDR, SDR, at least 3+ years of sales leadership, preferably in a SaaS or high-growth environment, with a track record of driving significant pipeline growth

• Proven expertise in data-driven decision-making, with the ability to analyze key metrics, identify trends, and use data to optimize team performance and process efficiency

• Strong interpersonal and communication skills, with demonstrated success building partnerships across marketing, sales, and other cross-functional teams

• Experience managing high-performing teams with a focus on coaching, performance management, and skill development to drive consistent results

• Ability to recruit, retain, and develop top BDR talent, fostering a culture of engagement and high accountability for performance

• Goal-oriented with high accountability for achieving targets, setting clear expectations, and delivering results that support company growth objectives

• A collaborative approach with influence-oriented leadership, skilled at building alignment with both sales and marketing to enhance overall pipeline effectiveness

• Resilience and adaptability in a fast-paced, high-growth environment, with the ability to manage changing priorities and continuously improve processes

• Strong organizational and process-oriented mindset, able to implement efficient workflows that scale with the team’s growth and business needs

• Passion for AI, technology, and innovation, with an eagerness to contribute to Replicant’s mission to transform customer service

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋️  Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at hr@replicant.ai and we’ll work to meet your needs.