Associate, Client Services

About Us 

RepRisk is a rapidly growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues? 

We Offer 

• Flexible working hours and arrangements
• An entrepreneurial, international, and dynamic work environment
• A shared mission to drive accountability and responsible behavior of companies, thus creating positive change
• A company that embraces diversity, because life would be boring if we were all the same!

Your Responsibilities

The Client Services Associate is a full-time, hybrid position and plays a crucial role in providing product and service-related support to our clients. Clients come from different industries and functions, such as banking, insurance, investment management, non- financial multinationals. 

The ideal candidate enjoys resolving technical, product and service-related problems, represents RepRisk as a premium data provider and maintains RepRisk’s excellent standard in Client Services.  In this position you will:

• Work and function as a team player in a cross-cultural team with your colleagues based in Europe, Asia, and North America  
• Support client on-boarding and off-boarding processes  
• Deal with incoming client requests during Berlin office hours (CET)  
• Independently execute the production and delivery of standard RepRisk products for clients (e.g., reports, data exports and feeds) and other client-related administrative tasks 
• Cooperate with other internal stakeholders (e.g., the Sales, Management, IT, Products, Operations) to solve client-related queries, as well as to develop and execute internal projects 

You Offer

• A Master’s or Bachelor’s Degree from a respected university or college. 
• 3-5 years of experience in client-oriented positions with a focus on technology, resolving IT-related issues for clients. 
• Experience with CRM software, preferably SalesForce. 
• Data-driven and innovation-minded with high analytical attitude and advanced Excel and PowerPoint skills. 
• You are comfortable working both in a team and independently, in an international and dynamic environment. 
• Fluent in English, written and spoken. Additional language, e.g. German or French are beneficial. 

Please note that we will only consider candidates with a valid work permit.