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Associate Account Manager Team Lead

POSITION SUMMARY: With general direction from the Supervisor or Area Retention Manager, the Associate Account Manager Team Lead

(The Team Lead) utilizes a hands-on, professional, and customer-service oriented approach to ensure consistent and effective delivery

and/or resolution of customer retention activities. In addition to maintaining existing book of business and exceeding AAM daily duties and

expectations, The Team Lead supports in onboarding newly hired Associate Account Managers and may offer guidance on challenging

customers/processes for other team members. The Team Lead handles urgent customer related concerns within the team and provides

back-up support throughout their area team.

PRINCIPLE RESPONSIBILITIES:

  • Prepares agendas and/or actively participates in weekly planning meetings, team huddles, reinforcement trainings, weekly meetings with their Supervisor and skip level meetings with Area Retention Manager.
  • Support Supervisor with escalation requests, case management, and other business management requirements for open books of business/new hires
  • Support Supervisor with new hire onboarding and mentorship
  • Provides shadowing to prospective internal candidates
  • Participates in focus groups for AAM Feedback for the Team
  • Fulfills daily/weekly/monthly AAM expectations with existing book of business, as outlined
  • Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
  • Responds to all cancellation requests in alignment with the established escalation policy.
  • Proactively communicates with or responds to customers in support of company pricing initiatives.
  • Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
  • Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
  • Increases customer penetration by selling full suite of Republic Services products.
  • Regularly meets with Supervisor to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
  • Performs other job-related duties as assigned.

PREFERRED QUALIFICATIONS:

  • Waste or transportation industry experience.

MINIMUM QUALIFICATIONS:

  • High school diploma or G.E.D. (Required)
  • Minimum of 1 year of customer service experience. (Required)

Pay Range:

$23.56 - $35.34

Bonus Plan Details (if applicable):

Bonus - Sales Commission Plan Target, 30% Annual

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

  • Safe: We protect the livelihoods of our colleagues and communities.
  • Committed to Serve: We go above and beyond to exceed our customers’ expectations.
  • Environmentally Responsible: We take action to improve our environment.
  • Driven: We deliver results in the right way.
  • Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 


SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

  • Barron’s 100 Most Sustainable Companies
  • CDP Discloser
  • Dow Jones Sustainability Indices
  • Ethisphere’s World’s Most Ethical Companies
  • Fortune World’s Most Admired Companies
  • Great Place to Work
  • Sustainability Yearbook S&P Global

Average salary estimate

$29450 / YEARLY (est.)
min
max
$23560K
$35340K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Associate Account Manager Team Lead, Republic

Join Republic Services as an Associate Account Manager Team Lead, where your leadership can make a meaningful impact! In this remote role, you will be at the forefront of customer retention, guiding a team to success with your hands-on approach and customer-service knack. You’ll engage in various responsibilities ranging from onboarding new account managers to addressing pressing customer concerns, ensuring your team always shines in delivering top-notch service. You’ll participate in weekly planning meetings, provide valuable mentorship to new hires, and even handle contractual updates to enhance customer relationships. The best part? You’ll help increase customer satisfaction and company profitability while utilizing tools like Salesforce to stay organized and efficient. Your knack for communication and relationship management will be crucial in fulfilling daily targets and contributing to the overall success of Republic Services, a leader in environmental services, where we’re committed to sustainability and excellence. With competitive compensation, benefits, and professional growth opportunities, this is the place to make your mark and help create a better world. Let your career soar as you support both our customers and your team!

Frequently Asked Questions (FAQs) for Associate Account Manager Team Lead Role at Republic
What are the responsibilities of an Associate Account Manager Team Lead at Republic Services?

As the Associate Account Manager Team Lead at Republic Services, you will handle critical customer retention activities, mentor new team members, manage escalations, and ensure that your team meets daily expectations. Your role involves facilitating meetings, providing shadowing opportunities, and actively participating in all aspects of customer management to drive satisfaction and retention.

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What qualifications are needed for the Associate Account Manager Team Lead position at Republic Services?

To qualify for the Associate Account Manager Team Lead position at Republic Services, candidates should possess a high school diploma or G.E.D., along with a minimum of one year of customer service experience. Preferred qualifications include experience in the waste or transportation industry, which will help you better navigate the challenges of this role.

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How does Republic Services support career advancement for Associate Account Manager Team Leads?

Republic Services is committed to your growth and development as an Associate Account Manager Team Lead. You will receive comprehensive onboarding and mentorship, enabling you to excel in your role. Additionally, our company culture promotes internal candidates and provides numerous resources for ongoing professional education to enhance your skills.

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What tools do Associate Account Manager Team Leads use daily at Republic Services?

As an Associate Account Manager Team Lead at Republic Services, you will utilize Salesforce daily to schedule and document activities, track customer interactions, and ensure effective communication. This tool is key to managing your responsibilities efficiently and helps you stay organized while enhancing customer relations.

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What is the compensation range for the Associate Account Manager Team Lead role at Republic Services?

The Associate Account Manager Team Lead role at Republic Services offers a competitive pay range of $23.56 to $35.34, along with a bonus plan that targets 30% annually. In addition, eligible employees can participate in a comprehensive benefits package including medical, dental, vision coverage, and a robust 401(k) plan.

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Common Interview Questions for Associate Account Manager Team Lead
Can you describe your experience in customer service and how it prepares you for the Associate Account Manager Team Lead role?

Absolutely! In my previous roles, I focused on building strong customer relationships and resolving inquiries promptly. This experience is crucial for an Associate Account Manager Team Lead at Republic Services, where customer retention is key. Highlight specific situations where you've successfully managed a customer issue or improved satisfaction, showcasing your problem-solving skills.

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How do you prioritize tasks when managing both customers and team responsibilities?

Prioritization is essential, especially as an Associate Account Manager Team Lead. I utilize tools like to-do lists and project management software to track both individual and team tasks. I always focus on urgent customer needs while nurturing team development. Sharing examples from previous roles where you effectively managed dual responsibilities will demonstrate your capability.

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Describe a time you turned a dissatisfied customer into a satisfied one during your customer service experience.

In a previous position, I encountered a customer frustrated with a delayed service. I actively listened to their concerns, assured them of my commitment to resolve the issue, and followed up with a personal touch. Turning their experience around is what I aim to replicate as an Associate Account Manager Team Lead at Republic Services.

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What approaches would you take to mentor new associate account managers?

Mentoring new account managers is about collaboration and support. I believe in hands-on training, where I shadow new hires and provide feedback. I would ensure frequent check-ins and create a safe environment for questions, which is vital for their development in the Associate Account Manager Team Lead role at Republic Services.

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What strategies would you use to handle team conflicts effectively?

Team conflicts are natural, but I believe in addressing them quickly yet tactfully. Encouraging open communication is my priority, and I’d facilitate team discussions to clarify misunderstandings. Providing mediation where necessary ensures that as an Associate Account Manager Team Lead, I maintain a cohesive team and focus on collective goals.

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How do you measure the success of your customer retention strategies?

Success in customer retention can be measured through various metrics, including customer satisfaction scores, retention rates, and overall profitability. As an Associate Account Manager Team Lead, I would regularly review these metrics alongside team goals to continuously refine our strategies and ensure we meet customer needs.

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How do you stay updated on industry trends that may affect your role?

Staying informed about industry trends is essential for an effective Associate Account Manager Team Lead. I subscribe to industry newsletters, attend webinars, and participate in professional groups, which helps me understand market dynamics that may affect customer needs and retention strategies.

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Can you discuss your experience with Salesforce or similar CRM tools?

Yes, I am well-versed in Salesforce, having used it in previous roles for tracking customer interactions and sales activities. Familiarity with CRM systems is crucial for an Associate Account Manager Team Lead, as they help streamline processes and enhance team communication, allowing us to provide optimal customer service.

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How would you approach the goal of increasing customer penetration with Republic Services' product offerings?

To increase customer penetration at Republic Services, I would utilize consultative selling techniques, where I assess customer needs and align them with appropriate service offerings. Building strong relationships through regular communication and follow-up will help ensure that clients are aware of all our products, ultimately enhancing their overall experience.

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What motivates you to succeed in a leadership role like the Associate Account Manager Team Lead?

My motivation in a leadership role stems from my desire to foster a supportive team environment and ensure customer success. Helping others achieve their goals and celebrating team wins inspires me. As an Associate Account Manager Team Lead, I would strive to create an engaged team that thrives on collaboration and exceeds customer expectations.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 12, 2025

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