Online Live Chat Associate

Job Description:Republic Services is seeking a part-time Online Live Chat Associate to join our team in Philadelphia, Pennsylvania. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer service.Responsibilities:- Engage with customers through online live chat to provide assistance, answer questions, and resolve issues in a timely and professional manner- Utilize critical thinking skills to assess customer needs and provide appropriate solutions- Manage multiple chat conversations simultaneously while maintaining a high level of customer service- Collaborate with other team members to ensure consistent and accurate information is being provided to customers- Document customer interactions and follow up as needed to ensure customer satisfaction- Stay up-to-date on product knowledge and company policies to provide accurate information to customersRequirements:- Energetic and reliable individual with a strong work ethic- Strong project management skills to effectively prioritize and manage multiple tasks- Excellent critical thinking skills to quickly assess and address customer needs- Ability to work in a fast-paced environment and adapt to changing priorities- Excellent written communication skills with a professional and friendly demeanor- Proficiency in using online chat platforms and basic computer skills- Must be able to work independently and as part of a teamBenefits:- Retirement plan- Remote work flexibility- Profit sharingWorking Environment:At Republic Services, we strive to cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, diversity, and a supportive work environment where employees can grow and succeed.Deadline to Apply:Interested candidates should apply by September 7, 2024.Equal Opportunity Statement:Republic Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Online Live Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.