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Claims Customer Experience Specialist
Reserv, an insurtech company, is looking for a Customer Experience Specialist to provide exceptional service during the insurance claims process.
Skills
- Strong knowledge of insurance claims processes
- Excellent communication and problem-solving skills
- Proficiency in CRM systems and software applications
Responsibilities
- Serve as the primary point of contact for customers during the claims process
- Anticipate customer needs and manage the process to resolution
- Provide guidance and information on claims procedures
- Maintain accurate customer information and claim details
- Address customer concerns and disputes with empathy
- Collaborate with internal teams to resolve complex issues
- Strive to exceed customer expectations and improve the customer experience
Education
- High school diploma or equivalent
- Bachelor's degree or relevant insurance certifications a plus
Benefits
- Generous health insurance package
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy
- Work from anywhere flexibility
- Quality-of-life equipment provided
To read the complete job description, please click on the ‘Apply’ button
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At Reserv we are tackling the long-standing problems in claims and focused on automating highly manual tasks so you - the adjuster - can focus on people and work that matters. Reserv is setting the new standard for TPAs, technology providers, and...
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Full-time, remote
DATE POSTED
May 25, 2024
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