Reservation and Ticketing Officer (OJT)

About us

Turkish Airlines is the national flag carrier airline of Turkey. As of August 2019, it operates scheduled services to 315 destinations in Europe, Asia, Africa, and the Americas, making it the largest mainline carrier in the world by number of passenger destinations.

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"We fly to more countries than any other airline"

Keeping up to date with technology is an essential component of our innovation aims and in maintaining that we have the youngest and most modern fleet in Europe. Our fleet had flourished thanks to our high-tech, fuel-efficient and environmentally conscious aircraft purchases that provide a high level of comfort.

Due to our unrivaled flight network, young and modern fleet, comfortable seats and delicious treats, we have earned the title of the Best Airline in Europe.

With great passion and ambition, we fly to almost all countries around the world. We thrive on the unique discoveries we deliver to our passengers. Turkish Airlines has engraved its name with exciting world-renowned sponsorships and advertisements.

Our growing passion over the years has earned us the title of the airline that flies to most countries in the world. Today we conduct flights to 120 countries from our new home, Istanbul Airport, with a young fleet of 373 aircraft. We proudly carry the Turkish flag across the globe, opening doors to the wider world for our passengers.

Our work environment includes:

• On-the-job training/Internship (On-site)
• Exposure to Sales Events (Travel Fairs)
• TK Operation's system training

Job Description

1. To carry out Reservation/Booking, Ticket Sales and after sales support services for both passengers and travel agencies at the Corporate Office / Airport Office

2. Reservation/Booking, Ticket Sales, services at the Corporate Office / Airport Office

3. Group Bookings, ticket retrievals

4. Issuance/re-issuance of tickets and all electronic miscellaneous documents for upgrades, extra luggage, seats, etc.

5. Handling passenger concerns when flight delays/cancellations occurs or when passenger wants to make changes on their itineraries.

6. Answers travel agency and passenger concerns face to face using clear English communication, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding their inquiries and other requested information.

7. Confidently responds to questions and provides accurate information

Job Qualifications:

• Must be a student taking Bachelor of Science in Tourism Management or any related course
• Strong communications skills
• Strong Interpersonal skills and confident
• Can speak English & Tagalog written and verbally

Job Type: OJT (On the job training)
Contract length: 1 month

Schedule:

• 8 hour shift

COVID-19 considerations:
All customers are required to wear a mask, social-distancing, common surfaces are sanitized regularly, fully-vaccinated passengers are only allowed.

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Required)

Expected Start Date: 08/01/2023