Resident Experience Associate - Cortland at The Hill-Sandy Springs, GA

The Friendly Face

• Constantly looking for new ways to improve the resident experience, turn up the fun factor, and keep residents loving life at your community
• Help keep the energy professional, yet upbeat, in the leasing center, clubhouse, and other amenity areas where future and current residents interact
• Greet new residents, engage them in activities, and introduce them to other residents with similar interests and backgrounds
• Respond promptly and cheerfully to all resident questions and requests for assistance

The Events Coordinator

• Collaborate with the Regional Activity Coordinator to rethink, plan, and host resident events and activities – using your creativity and inner party planner to help guide the way
• Organize transportation for residents to events outside of the community – even if it means driving the community vehicle yourself
• Keep residents in the loop by publishing a monthly calendar and newsletter informing them of the community’s latest happenings
• Show residents your appreciation by organizing monthly birthday celebrations in their honor

The Organizer

• Recommend which supplies are needed to support resident events and programs
• Log approval and participation levels for each resident activity you host
• Share marketing ideas with the Community Manager to help boost resident satisfaction
• Use your creative decorating skills to give the community some added flair during holidays

The Impact You Can Make

• Residents light up when they see you, knowing their day is about to improve.
• The events schedule is full again this month, and resident feedback is straight A’s across the board.
• Resident events and programs consistently align with our company credo and Better Living operational standards.
• Resident satisfaction, and therefore occupancy and retention, are at such an all-time high, you can’t remember the last time you created a move-in basket.

• Excellent written and verbal communication skills
• Enthusiastic and professional customer service
• Resourceful problem-solving
• Bilingual abilities (written and verbal), depending on needs of the property
• Significant computer skills preferred, including Word, Excel, Outlook, and OneSite property management software
• High school diploma or equivalent