Resident Services Coordinator (Fort Campbell) - job 2 of 2

Responsibilities

• Conduct move-out assessments with departing residents and assess any charge for damages.
• Administer move-in paperwork and home inspections with residents.
• Answer resident questions and assist in resolving resident complaints.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas of the property, including trash pick up.
• Assist in the inspections of vacant homes and take appropriate action to prepare the for rent-ready status.
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes, and community programs.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.

Requirements

• High school diploma or GED equivalent.
• Minimum of 1 year of relevant work experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with computer systems, particularly Microsoft Office Suite.
• Ability to manage multiple assignments and tasks.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Ability to work with a diverse group of people and personalities.
• Superb attention to detail.

Preferred Qualifications

• Associate's degree in business-related field.
• Experience with Yardi or RealPage property management software.
• Experience in property management.

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com