Residential Lending Trainer

Guided by our relentless focus on people and desire to actively listen, we strive to create an inclusive culture and uphold equitable practices for our colleagues and community members. We seek to hire people who share our winning spirit and recognize diverse backgrounds, perspectives, and representation as strengths critical to success. If you thrive in an environment where your growth and development are supported and achieving together is valued, then Associated Bank may be the right place for you.

We can hire candidates located within the Associated Bank footprint. This includes the states of Minnesota, Wisconsin and Illinois.

Under limited supervision, deliver job-specific training to new and existing Residential Lending Colleagues, Management and Vendors. Responsible for the facilitation of training related to systems, products, validation, collections, sales, soft skills, servicing & origination specific functionality along with regulatory and investor requirements and frequent updates. Provide support to Management in skill set evaluation, accountability, and quality assurance such as; quality monitoring, coaching, calibration, complaint handling, survey feedback and e-learning administration. Assist in developing high performing colleagues and ensuring they are engaged.

We invite you to view the opportunity below.

As a Residential Lending Trainer, you will:

• Train new and existing Residential Lending colleagues to perform as highly skilled team members and learn all systems applicable to their job functionality. Monitor the trainee’s performance and coach them to reach established performance and knowledge benchmarks prior to release from the training program.
• Train specialized/advanced skills to existing staff and management including investor requirements and regulatory updates.
• Proactively identify training needs in department and develop training topics, quizzes and tips to reinforce them. Analyze effectiveness of training by creating tests/exercises to measure comprehension and proficiency utilizing computer-based testing whenever applicable. Administer testing during training, follow-up sessions or the acquisition of new skills. Develop and maintain database of all tests and results, skill set tracking, and required annual on-line training.
• Provide quality training in a dynamic, high volume call center environment. Communicate professionally within a diverse and possible difficult environment. Utilize exceptional time management, productivity and organizational skills to meet the training requirements and deadlines of the department.
• Maintain and revise existing training materials to reflect the changes and communicate updates to staff. Develop outlines, lesson plans, facilitator’s guides, participant handouts and visuals for all training modules.
• Professionally resolve escalated customer complaints, provide technical support and guidance on non-routine inquiries by colleagues and customers concerning all products, procedures and systems, while limiting exposure to company.

Education

• Bachelor's Degree or equivalent combination of education and experience. Required.

Experience

• 2-4 years Banking, servicing, financial or sales experience (originations); training, regulatory or supervisory experience. Required.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook , LinkedIn and Twitter .

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: Careers@AssociatedBank.com .

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.