Senior Analyst - EventWatch Operations (SaaS)

We began a movement when we started Resilinc in 2010 with our belief in the power of supply chain to be a force for good, to improve the lives of people and our communities. Our vision is for the world to have a place where suppliers and customers can collaborate securely with transparency and trust as the foundation. Today Resilinc’s flagship supply chain visibility, mapping and AI powered monitoring and predictive analytics platform is widely considered the Gold Standard for resilience.  

We wake up every day with the power of our important Mission driving our every action. Join our passionate, highly motivated and VIRTUAL global team that is energized and working hard to positively impact the world. 

EventWatch is a 24x7 supply chain disruption monitoring and alerting program that is a critical solution for our customers around the world. As an EventWatch Analyst you will notify our clients of potential scenarios or events that could affect their global supply chain networks. This is a fast-paced environment and involves conducting thorough research, acquiring a profound comprehension of the subject matter, and effectively communicating information through proficient writing skills.

• Understanding potential disruptions and their impact on the supply chain.
• Web Research, news analysis, writing & editing content and summarizing web articles.
• Proofreading, copy-editing, and reporting global news.
• Content writing, monitoring & updating site content regularly.
• Writing news descriptions and headlines, editing newsletters and bulletins.
• Adhere to Resilinc standards and policies for monitoring and notifying supply chain disruptions.
• Utilize the feed dashboard to analyse global news and identify potential supply chain disruptions.
• Conduct thorough research to validate and understand supply chain relevance in identified events, using credible sources.
• Prepare concise bulletins using defined templates and promptly create notifications for our customers.
• Ensure the completeness and accuracy of information before publishing the write-up.
• Independently manage workload prioritization in a fast-paced environment, meeting strict deadlines.
• Foster teamwork with global team members through clear communication and active participation in meetings.
• Demonstrate flexibility to work weekends and off-hours as per business requirements.

• Minimum 2 years’ work experience, preferably in a backend customer operations role in a tech/SaaS company.
• Background in news writing, content development, mass communication, journalism, alert monitoring or similar a plus.
• One or more of the following: supply chain knowledge, content creation expertise and/or experience or foundational understanding of GenAI and Prompt Engineering.
• Engineering or similar education or background a plus.
• You are curious and enjoy researching to understand; experience doing research for school or work projects or similar experience a plus.
• Professional level or higher English verbal and written communication skills.
• Proficient in reading and comprehension in English.
• Demonstrated enthusiasm for learning and acquiring new skills.
• Strong analytical ability, creative thinking, problem-solving, and decision-making skills.
• Capability to apply a consultative approach to issue resolution.
• Proficiency in using the MS Office Suite.
• Proactive and self-motivated.

• Monthly roster to be followed includes working on weekends and public holidays.
• 9 hours shift including a 1-hour break (15mins – 30mins – 15mins) spread through the shift.
• We work in a 24/7 environment and shifts are subject to change based on business needs. In the event of any shift changes, a one-week notice will be provided.

• Upon successful hiring, you will undergo a 3-week product and process training program to fully equip yourself with required skills for monitoring, researching, and reporting news bulletins.
• Successful training completion demands clearing mandatory post-training assessments at the end of the 3-week training period.
• After clearing the assessment, you will be assigned only researching and monitoring responsibilities for a maximum of 3 weeks.
• After satisfactory exposure to monitoring events, you will be assigned the role of a Reporting analyst and your performance during the Monitoring and Reporting phase will determine the end of your probationary period.

A diverse and inclusive workplace where we learn from each other is an integral part of Resilinc’s culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. 

Benefits

We offer comprehensive benefits that are specific to each country. Your talent acquisition contact can provide you with a FAQ list for your country. Everyone at Resilinc is eligible for healthcare coverage, participation in the employee stock option program, retirement benefits, paid time off and learning and development opportunities.

Resilinc is well-funded (read more about our recent investment from Vista Equity Partners), profitable, and shows no signs of slowing down. We run lean, work fast, and pivot quickly to accommodate our customers in order to keep supply chains moving.  

For more information visit our website:  

Resilinc End-to-End Supply Chain Risk Management Solutions - Resilinc