Resolution Manager
Hungry, Humble, Honest, with Heart!
The Opportunity
Nutanix is seeking a well-rounded senior customer facing Resolution Managers to lead collaboration among key internal and external stakeholders to ensure customer success.
Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our top-notch engineers from leading virtualization, compute , and networking companies with the ability to handle all problems that come our way.
How we Work:
We are a hybrid global team across 6 different Support centers. T hat balances office time to build and strengthen key internal relationships with the flexibility of occasional work from home. Occasional weekend and after business hours work is required . The team maintains communication with each other through Slack and a weekly sync. Learn more about Nutanix .
Your role
What you’ll bring:
Qualifications and Experience:
Meet Nick ! Sr Manager, Global Technical Support ( Nicholas Wilhelm-Olsen | LinkedIn )
Who am I looking for?
He is looking for a creative professional who is experienced in driving across organizational and company borders to help customers succeed when they are facing the toughest challenges.
What the team says:
"Nick is the type of leader you often seek, but seldom encounter. He consistently makes himself as available as you need him, but never will shy away from allowing you the independence you seek." - Ryan Morrison, Resolution Manager.
"Nick is the type of leader that provides both structure and autonomy. He does a great job at providing much needed direction and framework but does also empower you to take initiatives and bring your own ideas." - Maxime Serindou , Resolution Manager.
The pay range for this position at commencement of employment is expected to be between $ 93,600 and $ 186,000 / year ; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Delight customers with an open hybrid multicloud platform with rich data services to run and manage any application, anywhere.
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