Resolution Specialist

PART TIME TEMPORARY POSITION

Research Data Group’s Beacon HCI division is designed to save corporate healthcare payers millions of dollars utilizing a proprietary software tool developed with years of research and knowledge of Federal Billing Guidelines and Regulations in the healthcare industry.

DUTIES AND RESPONSIBILITIES

• Contact facilities to obtain the correct contact information
• Maintain, add or update contact information in portals
• Email or Fax initial refund requests
• Make follow up calls or send emails on requests according to process established for department
• Assist with special projects as needed
• Collaborate with Manager on a case-by-case basis when necessary.
• Comply and enforce HIPAA policies and procedures.
• Performs other duties as assigned

Knowledge, Skills & Abilities

• Exceptional attention to detail, excellent written and verbal skills, excellent organizational, analytical, and problem-solving skills
• Capable of handling multiple projects in a fast paced, hyper-growth environment
• Strong interpersonal and team building skills
• The ability to work with a diverse team and impart change across functional and business boundaries
• Patience and ability to manage stress
• The ability to work with a highly functional team and also work independently

Experience and Training

• Two years of Call Center experience or similar role
• Two years of Proven experience in Collections activities or similar role

• Two years of experience in the healthcare arena
• Two years knowledge of CMS rules and regulations and other billing guidelines
• Two years of experience working in Microsoft Office