Manager, Franchise Performance, TH, US South

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.Job SummaryThe Manager, Franchise Performance (MFP), supports Tim Hortons' rapid growth in the US by partnering with franchisees to develop strategies that ensure operational excellence, drive profitability, enhance guest experiences, and support new restaurant growth. This role is foundational to supporting the execution and optimization of franchise business performance that will build the Tim Hortons brand, win with guests and drive long-term growth and franchise business value. The MFP provides Owners with tools and strategies to improve sales, profitability, and standards, ensuring franchisees meet Tim Hortons' brand objectives.Key MetricsKey metrics for an MFP are sales & profitability, the guest experience, net restaurant growth, restaurant traffic, speed of service, digital sales growth, brand standards and food safety.Key Responsibilities• Analyze franchisee P&L to identify opportunities and implement strategies for improved profitability and restaurant growth.• Support new Owners during onboarding new restaurant openings.• Build trust with Owners and their teams.• Conduct business performance reviews and provide feedback to Owners to drive improvement.• Monitor KPIs and financials to track the success of Owners and their individual restaurants.• Develop action plans using problem-solving methodology to address any operational or financial challenges.• Ensure franchisees maintain brand standards and quality.• Collaborate with cross-functional teams to drive operational excellence and brand-building efforts.• Advise franchisees on daily business issues and provide immediate problem resolution.• Present to Tim Hortons US Leadership Team bi-weekly on business performance and project updates.Qualifications & Skills• Bachelor's degree in business or related field and/or equivalent experience required.• 3 to 5 years previous experience in QSR, Retail, Food & Beverage, franchise management, or a similar industry.• Excellent communication and interpersonal skills.• Ability to think strategically and develop actionable plans to drive performance.• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).• Strong understanding of financial analysis and performance metrics.• Previous training experience an asset.Ability to travel 50-70% weekly, as required, within the designated regionBenefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.