Customer Success Manager

We are seeking a dynamic and customer-focused individual to join our team as a Customer Success Manager. As a key member of our customer success team, you will play a pivotal role in ensuring the satisfaction and success of our valued clients.

What You'll Do

• Manage a book of business consisting of  existing Restream customers on our self-serve and Enterprise plans

• Perform initial on-boarding of accounts with new customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime

• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude

• Provide proactive strategy with their assigned customer accounts

• Maintain a revenue base by managing account retention and renewal

• Drive upgrade revenue through increased product adoption and increased usage

• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience

• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

What We Look For

• Exhibits a level of sales acumen, recognizing and capitalizing on upsell opportunities while contributing to the renewal process

• Efficiently manages multiple accounts, demonstrating excellent time management skills to prioritize tasks and meet deadlines

• Driven by a commitment to achieving customer success, with a focus on measurable results such as customer satisfaction, retention, and upsell opportunities

• Possess strong phone, written, and verbal communication skills with excellent presentation skills

• Adaptable and flexible, capable of adjusting strategies to meet evolving customer expectations and industry trends

• Proficient in analyzing customer data and key performance indicators to assess account health and make data-driven decisions

• Confident, high energy, self-motivated, and a true team player

• Experience working with senior and executive-level customer contacts

Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 7 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives. 

What We Offer

• A startup environment and a flat company structure

• Work closely with founders and team to build and grow the product

• Opportunity to make an impact on the evolution of the product

• Ability to create something that influences people's lives

• Equity packages for you to truly be a part of the Restream journey

• The tech you need to get your job done