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Customer Support Representative

We believe everyone has a story worth sharing, and anyone can become an exceptional video creator with unlimited reach. We're on a mission to craft top-quality tools for video content creators.

We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you're passionate about video streaming and eager to help others who share that passion, we’d love to hear from you.

What You Will Do

  • Provide accurate and personalized communication to Restream users through live chat, email, social media, and phone in a timely manner

  • Stay updated on the video and streaming world so you can provide expert solutions to our customers

  • Contribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience

  • Be an advocate of Restream and share product knowledge with customers to foster engagement and loyalty to our product

  • Passing customer feedback onto the product or sales team to improve the organization’s offerings

What We Look For

  • Experience in streaming with Restream

  • Understanding how to go live to an RTMP or sites such as Facebook, X, Instagram or Twitch

  • Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences

  • Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)

  • Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc…

  • Ability to multitask and handle multiple client conversations simultaneously

  • You are resourceful, flexible, and can hold yourself accountable

  • You are available to work assigned shift rotations as needed

Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 7 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives. 

What We Offer

  • A startup environment and a flat company structure

  • Work closely with founders and team to build and grow the product

  • Opportunity to make an impact on the evolution of the product

  • Ability to create something that influences people's lives

  • Equity packages for you to truly be a part of the Restream journey

  • The tech you need to get your job done

Restream Glassdoor Company Review
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Restream DE&I Review
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CEO of Restream
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Alexander Khuda
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Restream is #1 solution that helps to broadcast live video to all social networks simultaneously. Millions of people around the world use Restream to reach, engage, and monetize their audiences. We’re a small and diverse group of dreamers who mak...

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Full-time, on-site
DATE POSTED
August 22, 2024

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