Retail Associate - Illuminarium Atlanta

LEGENDS

Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

THE ATTRACTION

Illuminarium Experiences is a digitally delivered, global experiential entertainment brand. Illuminarium creates, produces, markets, and manages immersive entertainment spectacles that are presented in custom-designed venues called “Illuminariums”. What museums are to art, cinemas to movies and concert halls to music, Illuminariums are to experiential entertainment. With venues of approximately 25,000 square feet and 20+ foot high ceilings, Illuminarium finds existing real estate and then custom designs the interiors, installing state of the art projection and sound systems. The result: Illuminariums become reprogrammable immersive theaters that surround visitors in a sensory space of 360x360 sight, sound and scale unlike any other.

THE ROLE

As a Retail Associate at Illuminarium Atlanta, you are responsible for delivering the ultimate experience for our guest.

Illuminarium offers a unique retail experience, offering branded memorabilia and cultural items handmade by artisans in Africa. As a representative on the store floor, the Retail associate proactively engages and advises guests on the assortment of unique items for sale. Story telling is employed to share the charitable causes that are supported through the purchase of the retail items including helping communities build schools, implementing solar energy or providing access to clean water. Throughout the day the associate will process payments and ensure that the merchandise on the sales floor meets requirements. At Illuminarium, we strive to democratize experiences and thus our team members need to be alert and observant, making every guest feel acknowledged and taken care of.

ESSENTIAL FUNCTIONS

• Knowledge of and adherence to the Standard Operating Procedures
• Ensure proficient and up to date knowledge of all Illuminarium products, promotions, and services
• Perform suggestive sales and advise/assist guests with purchases
• Maintain comprehensive and detailed understanding of Point of Sales systems and other utilized technologies
• Attend primary cash management and perform end of shift self-audit balance
• Remain well informed on stock availability, product details and product ranges both current and coming
• Assist in the protection of products and assets by effectively following procedures to prevent shrinkage
• Assist with retail operations including, but not limited to: pricing, inventory, stock movement and merchandising
• Perform other related duties, tasks, and responsibilities as required

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• All applicants must be at least 18 years of age
• High school diploma or equivalent required; Associate degree preferred
• Minimum of 2 years of guest facing Retail Experience in high volume environment, Prior proven experience in a high-volume retail environment; prior cash handling experience is required
• Basic math skills; ability to accurately count change and balance bank
• Employee assumes responsibility for all monies at the assigned workstation and cashiers float
• Ability to stand long hours, lift and transport items weighing 10-20 pounds, occasionally 30 pounds
• Ability to operate independently and with discretion and work effectively under pressure
• Must have sufficient mobility to perform assigned tasks including: constant reaching, bending, pushing, and pulling for extended periods of time
• Eye for detail, flexibility in daily tasks, problem solver, results oriented, commercially focused and self-motivated
• Ability to retain detailed information related to all Illuminarium products, promotions & services
• Must be able to communicate effectively with colleagues, customers and management
• Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends’ COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.
• Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
• Must be able to work nights, weekends, and holidays.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Experience

• 2 - 5 years: Cash handling experience
• 2 - 5 years: Previous retail experience in a high volume establishment, venue or attraction

Skills

• Time Management
• Team Work
• Sales
• Customer Service
• Communication

Behaviors

• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility