Retail Operations Coordinator

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Retail Operations Coordinator supports daily operations of the company store and provides outstanding customer service to Alaska Air Group’s (AAG) internal and external customers. As an individual contributor, this role supports company store tasks including supporting promotion initiatives, processing transactions, and inventory management.

Key Duties

• Supports day-to-day operations, customer interactions, transactions and communication.
• Provides outstanding customer service and maintains a positive and upbeat tone for the customer experience.
• With limited direction, manages the floor presentation, stock levels and housekeeping for the store location and ensure opening and closing procedures are followed.
• Utilizes knowledge of reporting levels (e.g., safety, replenishment, and obsolete stock) to monitor inventory and to ensure adequate supplies to meet the annual business plan for store sales.
• Maintains inventory storage and communicates with manager to identify inventory challenges and makes recommendations to sell aged inventory.
• Supports buying products (new and replenishment) as approved by the manager and coordinates logistics for shipping from the supplier.
• Supports purchase order process, receiving and prepping store inventory system for incoming products.
• Develops positive, collaborative internal and supplier relationships.
• Shares customer feedback and provides input into new opportunities to generate excitement and sales.
• Manages website sales and inventory levels at warehouse and Company store. Orders in inventory as needed.
• Manages company store website by monitoring descriptions, photo images, and costing.
• Prepares for and attends all company-sponsored events that require company store presence.
• Under the direction of the manager, helps assist and support training with new hires and temporary company store employees.

Job-Specific Experience, Education & Skills

Required

• 2 years of experience in a customer service-related industry.
• Ability to lift up to 25 lbs.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Prior experience in retail customer service is strongly desired.
• Excellent customer service skills demonstrating care and excellent follow through in helping customers with purchase decisions and questions about available merchandise.
• Strong organizational and time management skills, with the ability to cope with conflicts caused by competing priorities.
• Active listener who values diverse perspectives and fosters an inclusive environment.
• Ability to work in a fast-paced, entrepreneurial environment with an emphasis on collaborative teamwork.
• Ability to listen perceptively, convey awareness, establish rapport, and trust with others.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$47,900-$67,100 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 7/21/2023

Employment Type Full-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

Requisition ID 2023-10979

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.