Retail Sales Associate / Customer Service - job 3 of 5

Welllness Membership Advisor!

Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality
to lead retail sales and customer service of potential clients and current members. Our business
is built on Elements Wellness Program sales and we reward our team when we meet our
objectives.

Our Brand Promise
To better the lives of everyone we touch.

Responsibilities and Duties

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate

to create an exceptional massage experience for all the clients every time they enter the
studio.

• Informing all clients about the benefits of the Elements Wellness Program, a no hassle

membership plan

• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and

accurate

• Working as a team with our Managers and Massage Therapists to create an

environment where clients are the center of the world

Qualifications and Skills

• Ability to follow our proven sales process to sell the monthly Elements Wellness

Program and build customer loyalty.

• The right candidate must like talking, but more important, love listening to all new clients,

established clients, and prospective clients.

• The right candidate can turn every incident of client criticism to a story of great

customer service.

Experience

• Prior retail sales experience preferred; selling memberships or services in‐person to

potential clients.

• Customer Service in a spa‐like or similar environment is preferred; catering experiences

that distinguish their value with attention, hospitality, and execution.

• Familiarity with modern office tools and systems; scheduling and payments are all

processed with easy‐to‐learn computer programs.

• Driven to create the best work environment for the employees and the best experiences

for the client.