Retail Store Manager

Kiehl's Since 1851 was founded as an old-world apothecary in New York's Lower East Side neighborhood. From our earliest days, our staff has personalized every contact with a Kiehl's customer. Our fine formulations have always been made with the most unique natural ingredients found the world over.

Today, we serve customers everywhere with skin and hair care formulas derived from the most unique natural ingredients. By combining tried-and-true methods with the latest innovations from around the world, we assure the high level of quality and efficacy our customers have come to expect from Kiehl's for more than 159 years. We have an exciting opportunity to join the Kiehl’s family as a Store Manager. This position is responsible for leading and motivating store team to achieve sales growth and provide optimal customer service. Manage in-store operational and Human Resources responsibilities while complying with company policies and procedures. Provide training and ongoing development for store team. Serve as a liaison between retail store, Retail Sales Manager and Home Office team. Develop and execute short and long term plans to achieve goals in support of the store’s business strategy. Responsible for product and brand image presentation while maintaining a neat and organized store.

• Achieve annual sales goals within operating budgets
• Monitor store and individual employee sales performance to maintain or increase sales productivity
• Maintain adequate selling floor supervision and contribute to the store’s daily sales performance
• Recruit, retain and develop a high performing and diverse management team with a compliment of both internal and external talent
• Partner with Retail Operations team to ensure that all stores adhere to Store Operations and Loss Prevention policies
• Partner with Retail Sales Manager to manage Employee Relations issues and ensure compliance with all employment laws and company guidelines
• Provide on-going training and development for store team while maintaining company and educational values
• Effectively execute visual directives, education selling tools and customer service standards
• Maintain continuous communication between retail store team, Retail Sales Manager and Home Office team.
• Achieve store’s payroll budget goals through effectively staffing
• Utilize resources, eliminate roadblocks and drive process improvement
• Maintain and build community partnerships
• Manage execution of in-store events and product launches
• Perform open and close procedures for the store
• Execute special projects
• Regular attendance and timeliness for all scheduled shifts
• Close supervision required
• 5+ years of specialty retail store management experience
• Demonstrated success in driving sales by leading and motivating a team
• Excellent entrepreneurial and analysis skills
• Highly resourceful, flexible and ability to solve problems in a timely manner
• Strong written and verbal communication skills
• Ability to work independently, manage priorities and make effective decisions
• Thorough knowledge of the competitive landscape and translates findings to positively impact business
• History of promotions and increased responsibilities
• Willing to work flexible hours, including nights and weekends
• Basic computer skills
• High School Diploma or GED required
• Must be able to work on your feet all day
• Walk up and down a flight of stairs and/or ladder if necessary
• Lift up to 25 lbs on a regular basis

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

Job Type: Full-time

Pay: From $30.00 per hour

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person