Retail Systems Support Specialist

The Retail Systems Support Specialist will be a critical part of the IT departent, reporting to the Field Services Support Manager. In this role, you will be responsible for providing Level 1/2 support for all Retail Store Operations technologies. You will work directly with the systems, software and hardware implementation teams, store operations and IT’s infrastructure group. You will support POS systems and peripheral equipment, back office PC hardware and peripheral equipment and related software in a fast paced, very dynamic IT environment. We offer a flexible work environment. This means working up to 2 days a week remotely and the rest of the time in the office. This position may be remote.

For over 75 years Global Partners has been delivering the energy, products, and services that make life better. We’ve also successfully developed community integrated convenience stores where we are transforming the customer experience and rethinking what it means to lead as an adaptive energy distribution company. This is a source of pride and frankly we don’t plan on stopping. With our recent game changers such as Alltown Fresh Gourmet Market and Renewable Diesel Fuel, we are looking to continue responsible and innovative growth. From design, supply, and tech we’re looking for people to contribute to our company’s direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what’s next.

The Types of “Energy” You Bring

• A strong customer service focus and attitude
• Good organizational skills
• Good verbal and written communications skills
• You are self-motivated and like to take initiative
• You are a team player with a positive attitude

“Gauges” of Responsibility

• Assist end-users with installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software. Responsibilities include, but are not limited to;
  • Point of Sale (POS). laptops, desktop PC’s, smartphones, tablets, remote access VPNs, electronic faxing, voice, multi-function printers internet modems, firewalls, handheld scanners, barcode scanners, PIN pads, time clocks, video security systems, and polling processes
• Participation in “off-hours” coverage when required.

• Experience with retail back office financial software and its interface(s) with POS and credit card processing.
• Create project plans for software and hardware upgrades.
• Contribute knowledge and updated information into Global’s IT Knowledge Base to assist with in the documentation and training of Level 1 help desk personnel.
• Provide input and suggestions for client services process improvement.

• Proactively identify and recommend enhancements to the overall convenience store IT infrastructure.

“Fuel” for You

• Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
• Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
• Give Back! We believe in community support. We know everyone gives in their own way, that’s why we offer paid volunteer time-off to you to help an organization of your choice.

The GPS of our Interview Process

• First thing first, if you’re interested in the role, please apply.
• A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you.
• We conduct “in-person” (ZOOM) interviews and provide additional interview information or other items needed at that time.

QUALIFICATIONS

• Strong troubleshooting skills in resolving retail technological issues
• Desirable technology knowledge includes: Microsoft Office, Visio, operating systems, Office 365. Microsoft Windows 10 operating system components including:
  • DNS
  • DHCP
  • Internet Explorer
  • Microsoft IIS
  • Active Directory
  • File Share management
  • Printer management
  • Microsoft Networking
  • PC/OS imaging

Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don’t check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don’t meet every point on the job description. We’d love to hear from you.

Global is committed to attracting, developing and retaining a highly qualified, diverse and dedicated work force and maintains a zero-tolerance policy with respect to discrimination in its workplace. We consider applications for all positions without regard to age, ancestry, race, gender, color, religion or creed, marital status, national origin, citizenship, disability, military or veteran status, sexual orientation, gender identity and expression, genetic predisposition or carrier status, status as a victim or witness of domestic violence, sex offenses or stalking, prior record of arrest or conviction, unemployment status or any other classification or status protected by applicable state, local or federal law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.