Revenue Operations Associate

Here at Treasure Data, we are committed to our core company values of Humility, Openness, Honesty, and Reliability. As part of the process of developing these values, we've learned and embraced that diversity of backgrounds and perspectives strengthens our team, which serves to bolster the product we offer to our customers. So, no matter your race, age, sexual orientation, gender identity, religion, disability, or education, we want all Treasure Data employees to know that they are valued and heard.

Who We Are:
Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility. Treasure Data moved to remote-based work in March 2020 and remains committed to ensuring we remain agile to accommodate the shifting preferences of our workforce. While we are not working shoulder-to-shoulder, we still work side-by-side, finding unique ways to connect and create together while also respecting each other’s life priorities outside of work. We offer a competitive salary and benefits and were named one of the 2021 Best Places to Work.

What We Do:
At Treasure Data, we’re on a mission to radically simplify how companies use data to create connected customer experiences. Our sophisticated cloud-based customer data platform drives operational efficiency across the enterprise to deliver powerful business outcomes in a way that’s safe, flexible, and secure. With Treasure Data Customer Data Cloud, companies can overcome the data disconnect to responsibly collect and understand massive amounts of data, transform their businesses, and create new, targeted experiences across the entire buying journey . We’re proud to be InfoWorld’s 2022 “Technology of the Year” Award winner and trusted by leading companies around the world, spanning the Fortune 500 and Global 2000 enterprises.

Your Role:
Treasure Data’s mission is to “build the Intelligent Data Foundation to improve human life.” To support this mission, the Revenue Operations team’s mission is to maximize Treasure Data’s bookings and revenues in a predictable and compliant manner. The RevOps Team has two main areas of focus: We support the teams executing the end-to-end sales cycle from lead to renewal, and we train and enable customers, partners, and employees.

The Order Management Team is responsible for reviewing customers’ contracts and handling the actions involved with fulfilling them. This role will support the sales closing process and manage the recording of Treasure Data’s Customer Entitlements.

Responsibilities & Duties:
Work with the Deal Desk, Legal Counsel, and Sales Organization to obtain necessary documentation required for each order contract
Coordinate with Deal Desk and Revenue Accounting to enforce best practices around deal structure, order form guidelines, and all other pre-sale processes for a smooth booking process in compliance with Company policies
Manage provisioning/delivery issues including timely delivery of product
Responsible for Contract Repository and Customer Entitlements hygiene.
Responsible for monthly/quarterly audits of all Compliance reports
Proactively communicate issues back to management and follow order management processes
Participate in cross-functional projects that will help scale the business
Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base.
Contribute ideas and innovations to improve upon existing systems, work processes and procedures.

Required Qualifications:
Bachelor’s degree in Business Administration, Business Management, Finance, or equivalent plus 1-2 years of work experience.
Well-organized; able to effectively handle multiple tasks and prioritize
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
Possess strong level of expertise in Salesforce.com Application
Self-motivated with a knack for being meticulous / detail oriented
Ability to work with a diverse team and influence/drive change across functions
Proficiency in MS or Google Suite including Excel, Powerpoint, and Word
ERP (Netsuite) and Sales Compensation experience is a plus

Perks and Benefits (US):
Our benefit package showcases our culture of care and empathy with

Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)

Competitive compensation packages

Company paid life insurance 3x salary

Company paid short- and long-term disability coverage

Retirement planning (401K) with company match

Restricted Stock Units (RSU)

Paid vacation and sick time

Paid volunteer and mental health days

Up to 26 weeks paid parental leave

16 Company holidays (includes 2 floating holidays)

Our Dedication to You:
We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:
We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!