Revenue Operations Manager

Fidel API is a global financial infrastructure platform that enables developers to build programmable experiences connected with real-time payment events from a user's card. Startups through global enterprises are leveraging Fidel API's tools to power a range of solutions including digital receipts, customer attribution, loyalty and rewards, expense management and personal financial management.

Launched in 2018, Fidel API is headquartered in London, with offices in Lisbon, New York, and remote employees globally. Fidel API is backed by investors including Bain Capital Ventures, Nyca Partners, QED Investors, Citi Ventures, RBC Capital and Commerce Ventures.

We're in an incredibly exciting period of growth as we continue to scale internationally and are looking for an experienced Revenue Operations Manager who wants to be part of this journey.

As a Revenue Operations Manager within the Global Revenue Operations Team, you will be responsible for enabling the team through a wide range of initiatives focused on our GTM operational efficiency including management of the deal desk function, pricing strategy, financial modeling, order form optimization, SFDC administration (i.e. opportunity approval hierarchies), and value-added partnership with all elements of our GTM organization.

This position requires a humble, results-driven, and resourceful team player to facilitate field operations of our GTM team. The ideal candidate has the ability to take ownership of core components of our GTM strategy, collaborate with cross-functional teams, streamline our proposal process, and see those initiatives to completion all while successfully scaling with the growth of our business.

What you'll do:

• Build, lead, and manage the Deal Desk function within the Global Revenue Operations team
• Create collateral that empowers revenue generation via value-based selling methodologies in collaboration with our Revenue Enablement team
• Formulate pricing models that optimize the economic viability of all outgoing sales proposals
• Take ownership of all order form, MSA, and amendment templates relative to geo-specific intricacies as well as our doc-gen process efficiency in support of our sales efforts
• Craft strategies to enable acceleration of the deal negotiation process
• Adjust pricing strategies based on buyer personas and our associated value proposition for each use case
• Collaborate with internal teams (Finance, Legal, Product, etc.) to seamlessly rollout process improvements that remove friction and lead to operational efficiency
• Own, track, and report on KPIs throughout the sales life cycle (utilizing SFDC, etc.)
• Produce competitive, healthy sales strategies that optimize the sales cycle and lead to an increased win rate
• Represent the perspective of sales leadership on sales opportunities and be a trusted advisor to GTM leadership by making suggestions on how to proceed.
• Deliver on-demand and weekly updates to GTM Leadership based on business performance
• Ad hoc reporting as needed

We want you, if you have:

• ~5 years of experience working in Revenue/Sales Operations, enabling Field Sales organizations through process improvements, value-based selling strategies, formulation of associated pricing strategies, and deal desk management
• Strategic perspective in cross-functional meetings on a regular cadence with GTM, Product, Marketing, Legal, and Finance leadership to facilitate operational efficiency that enable revenue acceleration
• Experience with Salesforce and other sales engagement/support tools in our tech stack
• Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules
• Positive attitude, adaptable, and resourceful self-starter who is able to work independently
• Pro-active participation to drive business process improvement
• Strong written and verbal communication skills
• Prior experience in FinTech and knowledge of industry benchmarks is a plus

OUR VALUES

At Fidel API, we live by our values and what we stand for, and that feeds into every decision we make. Fidel comes from the Latin word 'Fidelis' which means reliability, trust, truth and dependability. We honor those values — and our commitment to them — by naming ourselves after the ancient root word itself.

Across our company, we speak 29 languages and represent 30+ different nationalities. It's our diversity of background, thinking, talents and skills that allows us to build truly global products for the developers who are driving payments innovation forward.

BENEFITS

We're committed to making Fidel API a fantastic place to work and we go to great lengths to give you what you need to succeed. You'll receive:

• Unlimited holidays (you manage your time)
• Flexible work options - choose where you work (hybrid, remote or in-office)
• Home office budget
• Health Insurance (Medical, Dental, Vision)
• 401k with company match
• Free access to Udemy, Blinkist and Headspace
• Annual company off-site

At Fidel API, we don't just accept difference - we celebrate it, we support it, and we thrive on it. We're proud to be an equal opportunity employer and we value diversity. We do not discriminate on the basis of educational attainment, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status - simply, we consider all qualified applicants, consistent with any legal requirements. If you have a disability or special need that requires accommodation, please let us know.

To learn more about us and what life is like at Fidel API, visit our blog or follow us on Twitter (@fidelhq) or Instagram (@fidelhq).

If you think you'd be a great fit, apply today!

To all recruitment agencies: Fidel API does not accept agency resumes. Please do not forward resumes to our jobs alias, Fidel API employees or any other company location. Fidel API is not responsible for any fees related to unsolicited resumes.