IT Manager

The IT Manager at Reverse.Tech is responsible for overseeing and maintaining core IT systems, ensuring seamless integration among various platforms, and optimizing digital operations. Key responsibilities include managing Google Workspace, Jira, Slack, and Google Cloud, as well as collaborating with Infosec and DevOps teams to align IT strategies with business objectives.

To qualify for the IT Manager role at Reverse.Tech, candidates should have at least 5 years of IT management experience, ideally in a startup or scaleup environment. Essential technical skills include expertise in Google Workspace and Google Cloud, while strong written and verbal communication skills are crucial for effective collaboration with diverse stakeholders.

As the escalation point for complex IT issues, the IT Manager at Reverse.Tech quickly addresses and resolves technical challenges to minimize downtime. They serve as a resource for the team, applying their problem-solving skills to ensure smooth operations across all IT systems and platforms.

An IT Manager at Reverse.Tech should be proficient in various tools such as Google Workspace, Slack, Jira for helpdesk operations, Google Cloud for infrastructure services, and AccessOwl for permissions management, among others. Familiarity with these platforms is essential for effectively managing IT infrastructure and ensuring system integration.

At Reverse.Tech, the IT Manager can expect a collaborative work culture that emphasizes communication and teamwork. As part of a fast-paced environment, there’s a strong focus on innovation, allowing the IT Manager to actively contribute to process optimization and strategic planning while working closely with internal teams and external partners.

When responding, share specific examples of how you have managed Google Workspace, such as user account administration, group management, or integration with other tools. Discuss any relevant challenges you faced and how you resolved them to highlight your problem-solving skills.

Explain your approach to prioritization, focusing on assessing project impacts, team needs, and business goals. Mention any tools or methodologies you use to keep organized and meet deadlines effectively.

Discuss your experience with integrating different IT systems and tools. Mention specific strategies you've used, such as using APIs or middleware, and the outcomes that improved workflows or efficiency.

In your response, emphasize your communication skills and ability to bridge gaps between technical and non-technical stakeholders. Provide an example of a past experience where effective communication helped resolve misunderstandings.

Share your insights on key IT policies that support security, efficiency, and compliance. Discuss your experience in developing such policies and how they contributed to successful operations.

Highlight a specific situation where you identified a bottleneck or inefficiency. Describe the process you implemented to address the issue and the positive outcomes that resulted.

Discuss your experience in managing vendor relationships, including how you assess vendor performance, negotiate contracts, and ensure that services align with business needs.

Explain your methods for staying current, such as attending workshops, engaging with professional communities, or following industry news. This shows your commitment to continuous professional development.

Discuss the strategies you use to foster data security, such as implementing security protocols, conducting regular audits, and staying informed about regulations and compliance standards.

Provide examples of key performance indicators (KPIs) you've tracked to assess IT operations, such as system availability, user satisfaction, or response times. Explain how this data influences your decision-making.