Customer Service Floater

As a Customer Service Floater, you’ll be central to delivering outstanding service within your designated area in Orlando. Key responsibilities include collaborating with management to enhance operational processes, implementing new customer accounts, providing support to Field Implementation Managers, and ensuring every customer interaction reflects our commitment to a customer-first approach.

To qualify for the Customer Service Floater role in Orlando, you need at least a high school diploma and a year of relevant work experience. We are looking for someone who is adaptable, data-driven, and has strong communication skills, along with a customer-centric approach to service.

Successful Customer Service Floaters possess excellent communication abilities, a flexible and adaptable mindset, and a strong commitment to customer satisfaction. A proficiency in Microsoft Office and previous customer service experience are also beneficial in delivering exceptional service.

Yes, as a Customer Service Floater in Orlando, you will need to travel between customer locations within a 40-50 mile radius. This flexibility allows you to meet our clients' needs effectively and maintain a strong presence in the community.

The Customer Service Floater role provides numerous opportunities for growth. We genuinely support ongoing education and development, enabling you to expand your skills and advance within the company while contributing to our mission of excellence.

When answering this question, share a specific example where you identified the customer's needs, communicated effectively, and resolved the issue positively. Emphasize your customer-centric approach and how it aligns with the responsibilities of a Customer Service Floater.

In your answer, discuss your approach to prioritization, whether it’s using a task list or assessing deadlines and customer needs. Highlight how this skill is crucial for a Customer Service Floater in managing multiple responsibilities.

Talk about setting personal goals, celebrating small wins, and staying connected with team members for support and encouragement. Relate these strategies to the independent nature of the Customer Service Floater role.

Explain your openness to constructive feedback and how you use it as a tool for personal growth. Discussing how receiving feedback enhances your customer service skills as a Floater can directly relate to your commitment to excellence.

Share examples of how you've used data to inform your decisions or improve processes in prior roles. Connect this experience to the analytical aspects of the Customer Service Floater position.

Emphasize the importance of customer service in building trust and relationships. Discuss how a strong focus on customer service can lead to client satisfaction, retention, and growth in the company.

Acknowledge potential challenges, such as balancing the various tasks and adapting to new environments. Discuss strategies you would employ to navigate these challenges successfully.

Discuss the tools and methods you have used for tracking customer information and interactions, emphasizing any technology or software proficiency that aids in your efficiency as a Customer Service Floater.

Share a specific initiative you've implemented that had a positive impact on customer satisfaction or operational efficiency. Highlight leadership qualities and how this experience can benefit your role as a Customer Service Floater.

Highlight your relevant experience, skills, and passion for customer service. Connect these aspects to how they align with the company's values and mission, showcasing why you would thrive in the Customer Service Floater role.