Senior Renewals Specialist

Welcome to RingCentral, a leading provider of cloud-based communication and collaboration solutions. We are seeking a highly motivated and experienced Senior Renewals Specialist to join our growing team. As a Senior Renewals Specialist, you will play a critical role in driving customer retention and revenue growth by managing the renewal process for our enterprise customers. Our ideal candidate is a customer-focused individual with strong communication skills and a proven track record in renewals management. If you are passionate about building and maintaining strong relationships, we want to hear from you!Manage the renewal process for enterprise customers, ensuring timely and successful renewal of contracts.Build and maintain strong relationships with customers to understand their needs and ensure their satisfaction with our solutions.Monitor and track contract expiration dates, proactively reaching out to customers to initiate the renewal process.Work closely with sales, customer success, and account management teams to identify opportunities for upselling and cross-selling.Collaborate with internal teams to resolve any customer issues or concerns and ensure a smooth renewal process.Provide regular updates and reports on renewal status, forecasted revenue, and customer feedback.Act as a point of contact for customers during the renewal process, addressing any questions or concerns they may have.Utilize customer data and analytics to identify trends and opportunities for improving the renewal process and driving revenue growth.Stay up-to-date on industry trends and competitors' offerings to be able to effectively communicate the value of RingCentral's solutions to customers.Continuously strive to improve customer retention rates and minimize churn through proactive renewal management strategies.RingCentral is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.