Manager, QA - Competitive, VALORANT

As a Manager, QA, you will manage Quality Assurance professionals who work with software engineers, content developers, artists, and producers to create value for players around the world. You will be guided by Riot's Test Policies to develop the quality activities at every stage of the software development life cycle that set your teams up for success. Additionally, you will partner with your team or Product leadership and other craft leaders to arrive at more efficient solutions to everyday problems and improve delivery.

VALORANT is Riot’s take on a character-based tactical shooter.  As a Manager, QA on the Competitive VALORANT team, you will help Riot lead testing and ongoing delivery of a live service AAA title, specializing in the Competitive feature system experience. You will work directly with developers and leaders to support testing activities across all disciplines to support Competitive feature development. You will also ensure the execution of all test coverage within your product space, including playtest activities, manage testing, telemetry, defect data and report regularly on product quality. You will mentor your reports on the testing activities needed to support production within the teams you support. You will report to the Director, QA for the project.

Responsibilities

• Lead and manage QA professionals working across multiple teams focused on Competitive features 
• Hold teams accountable for upholding quality and player impact as an essential factor in decision-making
• Partner with other craft leaders to influence craft and product decisions through quality insights and risk analysis
• Identify, recruit, interview, and hire QA professionals to help teams scale effectively with Competitive feature specialization 
• Guide testing strategies throughout the software development life cycle
• Reporting on metrics using data to guide action
• Identify risks, impact, probability, and plan mitigation

Required Qualifications

• 5+ years Quality Assurance Experience with at least 2 of those leading QA teams
• 1+ year managing QA professionals
• Have experience managing QA activity in Competitive Client Features and Backend Services
• Leading teams within game development
• Experience with product development pipelines and workflows
• Experience with strategic goal setting, tactical execution
• Experience working with remote testing teams

Desired Qualifications

• Experience managing QA people and process in an embedded environment
• Experience with test automation and tooling for backend systems and services in game development
• Experience using test tools such as Swagger, SQL, Postman, and SoapUI
• Experience with Perforce and Git
• Preferred Licenses/certifications:
• I/ASTQB Foundation Level
• I/ASTQB Agile Tester or ICAgile Agile Testing (ICP-TST)
• I/ASTQB Advanced Test Manager

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.