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Enterprise Account Manager - job 1 of 2

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About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

About the Role

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. You'll manage a book of business of about 5-10 clients with an ACV of $6m-$15m+. These clients will include Fortune 500 companies, big-box retailers, travel merchants, and much more. You'll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development.

What You'll Be Doing

Be the primary point of contact for our merchants
Build, monitor and communicate KPIs to our clients
Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solutions, including identifying upsell opportunities
Provide strategic analysis and critical thinking as we plan long-term expansion
Work with all other teams within the company to optimize customer experience across our portfolio
Assist new customers as they join Riskified’s platform and begin using our services

Qualifications

5-7+ years of relevant Account Management experience
Experience managing enterprise-level customers
Experience working directly with Senior Executives and C-suite
Experience working with complex technical products
Strong analytical and mathematical skills
Superb writing and communication skills
Great interpersonal skills and a team player
Resourceful and independent problem-solver
Experience working with large companies or account sizes
eCommerce/FinTech background (preferred)

This is an incentive-based role with an On Target Earnings (OTE = base + commission = OTE) and a significant portion of compensation is based on performance against objectives.

The base salary range for this position is $130,000 - $140,000. This range is applicable to candidates who will perform the job either wholly, or in part, within New York City. Actual salary will be based on qualifications, competencies, and location. If you feel this range is not attractive, we encourage you to let us know through the application process.

Base salary is just one part of the pay package at Riskified. All full-time regular employees receive a bonus target and are eligible to receive stock-based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees. We invite you to apply to learn more about what we have to offer.

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Some of our NYC Benefits & Perks:

Our NYC team is currently working in a hybrid of remote and in-office for all our team members
Fully-covered medical, dental, and vision insurance from your first day
Equity for all employees, 401(k) + matching, commuter benefits
Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
Yoga, pilates, soccer league, wellness classes
Wide-ranging opportunities to volunteer and make an impact in local communities
Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
Awesome Riskified gifts and swag!

In the News

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel’s fastest growing companies

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Riskified Glassdoor Company Review

4.2

Riskified DE&I Review

4.2

CEO of Riskified

Eido Gal

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Average salary estimate

$135000 / YEARLY (est.)

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$130000K

$140000K

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What You Should Know About Enterprise Account Manager, Riskified

As an Enterprise Account Manager at Riskified, based out of New York, you'll play an essential role in empowering eCommerce businesses to achieve remarkable growth. Riskified is at the forefront of protecting top brands against fraudulent activities and chargebacks, providing a seamless experience for their customers. In this position, you will be the prime advocate for our merchants, ensuring they derive maximum value from our service. With a manageable portfolio of 5-10 clients, primarily composed of Fortune 500 companies, you'll foster relationships while helping them navigate our innovative, AI-powered fraud prevention solutions. Your responsibilities will include analyzing our clients' unique needs, identifying opportunities for upselling, and collaborating with cross-functional teams—like Product, Analytics, and Data Science—to enhance their experience. The role demands strong strategic and analytical skills along with excellent communication abilities to effectively engage with senior executives. The ideal candidate should be resourceful, independent, and comfortable managing complex technical products. If you're passionate about partnering with clients to make a tangible impact and thrive in a fast-paced setting focused on collaboration, this is the job for you. With a base salary of $130,000 to $140,000 alongside performance-based incentives, Riskified believes in rewarding talent and initiative.

Frequently Asked Questions (FAQs) for Enterprise Account Manager Role at Riskified

What are the responsibilities of the Enterprise Account Manager at Riskified?

The Enterprise Account Manager at Riskified is primarily responsible for managing client relationships with an emphasis on providing exceptional service. This role involves being the primary point of contact between Riskified and its enterprise clients, analyzing their needs, building performance metrics, conducting strategic assessments, and collaborating with internal teams to enhance customer experience.