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Customer Success Manager
RiskOptics is looking for a Customer Success Manager to engage, retain, and enable customers to utilize their platforms effectively. Ideal candidate has experience in compliance, risk management, InfoSec, or auditing.
Skills
- Industry knowledge in compliance and risk-related fields
- Experience with compliance frameworks such as SOC2, PCI, GDPR, ISO 27K, etc.
- Strong communication skills
- Cross-functional experience
- Ability to build effective project plans and manage milestones with customers
Responsibilities
- Drive customer success, retention, and renewal
- Guide customers to achieve their goals and quantify business impact
- Advise on product best practices and value realization
- Identify new opportunities for expansion and drive adoption processes
- Develop tailored programs for customer value and account growth
- Act as the voice of the customer and represent their needs back to internal teams
Benefits
- Competitive salary and equity
- Full benefits including medical, dental, vision, 401k match, wellness offerings
- Unlimited PTO, paid sick days, 11 holidays
- Collaborative work environment with smart coworkers
To read the complete job description, please click on the ‘Apply’ button
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To convert risk into business advantage.
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Full-time, remote
DATE POSTED
June 10, 2024
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