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Dispatcher

Job DescriptionIAA, an RB Global, Inc. company, our Dispatchers play a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes our branch productivity.Dispatchers embody our "will to win" and "team player" values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. They play a crucial part in IAA's business and branch growth.What do IAA Dispatchers Do?• Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivity• Plan future day resource requirements and coordinate with towers to line up required truck resources• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources• Recruit new towers to build tow networks with added resources• Provide necessary documentation to drivers for each pickup and delivery, including check & cash handling as needed• Monitor work-in-progress & make necessary adjustments to ensure timely performance• Review driver records to ensure completeness & accuracy & take corrective action as needed• Communicate driver problems or potential problems to the management team• Establish and Maintain good, positive working relations with all tow drivers• Other duties as assigned What are the Requirements?• HS Diploma is preferred, but equivalent work experience is great too!• Bilingual English/Spanish, or professional working proficiency in Spanish preferred • 1 year of related or transferrable experience• Strong organizational skills & attention to detail• Strong judgment & decision-making skills• Positive, professional demeanor• Excellent verbal communication skills• Ability to function well as part of a team• Comfortable with technology & proficient in MS Office• While not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.About IAA, An RB Global, Inc. CompanyIAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.Responsibilities• Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivity• Plan future day resource requirements and coordinate with towers to line up required truck resources• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources• Recruit new towers to build tow networks with added resources• Provide necessary documentation to drivers for each pickup and delivery, including check & cash handling as needed• Monitor work-in-progress & make necessary adjustments to ensure timely performance• Review driver records to ensure completeness & accuracy & take corrective action as needed• Communicate driver problems or potential problems to the management team• Establish and Maintain good, positive working relations with all tow drivers• Other duties as assignedQualifications• HS Diploma is preferred, but equivalent work experience is great too!• Bilingual English/Spanish, or professional working proficiency in Spanish preferred • 1 year of related or transferrable experience• Strong organizational skills & attention to detail• Strong judgment & decision-making skills• Positive, professional demeanor• Excellent verbal communication skills• Ability to function well as part of a team• Comfortable with technology & proficient in MS Office• While not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations
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What You Should Know About Dispatcher, Ritchie Bros.

As a Dispatcher at IAA in Dothan, AL, you will embark on an exciting journey where your role is pivotal in ensuring the smooth operation of our towing resources. With a focus on optimizing branch productivity, you'll manage everything from assigning work to tow truck operators to coordinating with local teams to address resource demands. Your knack for problem-solving and strong organizational skills will come into play as you monitor real-time performance and make necessary adjustments to keep operations running efficiently. At IAA, we pride ourselves on our 'will to win' and 'team player' values, which means you'll be providing exceptional customer service not only to our towing partners but also fostering positive relationships with all our drivers. While prior dispatch experience is a plus, we're looking for individuals who demonstrate a professional demeanor, effective communication, and a willingness to learn. By joining our team, you become part of an innovative global marketplace that values its employees and offers a robust benefits package, including health insurance, 401K, and paid holidays. If you’re passionate about logistics and customer service and are ready to tackle challenges head-on, this Dispatcher role at IAA could be your next great opportunity!

Frequently Asked Questions (FAQs) for Dispatcher Role at Ritchie Bros.
What responsibilities can I expect from the Dispatcher position at IAA?

As a Dispatcher at IAA, your primary responsibilities will include efficiently managing tow truck resources, planning for future resource requirements, and assisting in the recruitment of new towers for our network. You will also handle necessary documentation for pickups and deliveries, monitor ongoing work, and maintain positive working relationships with drivers. Your role is essential for ensuring on-time performance and optimizing productivity in our operations.

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What qualifications do I need to apply for the Dispatcher job at IAA?

To apply for the Dispatcher role at IAA, it's preferred that candidates have an HS Diploma or equivalent work experience. Ideally, you'll also have 1 year of relevant or transferable experience, strong organizational skills, and the ability to work well in a team. Bilingual English/Spanish is preferred, along with comfort in using technology and proficiency in MS Office.

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Does IAA provide training for new Dispatchers?

Yes, IAA values the growth and development of its employees. Upon joining as a Dispatcher, you can expect to receive comprehensive training to help you familiarize yourself with our processes, systems, and expectations, ensuring that you feel confident in your new role.

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What is the work environment like for a Dispatcher at IAA?

The work environment for Dispatchers at IAA is dynamic and supportive. Collaboration is key, and you'll often work closely with team members and tow drivers to solve problems. The company culture emphasizes positivity, teamwork, and a commitment to customer service, making it a great place to grow your career in logistics.

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What benefits can I expect working as a Dispatcher with IAA?

As a Dispatcher at IAA, you can expect a comprehensive benefits package, including health insurance, a 401K plan, short- and long-term disability coverage, life insurance, paid holidays, and vacation time. We prioritize the well-being of our employees and aim to provide a rewarding work environment.

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Common Interview Questions for Dispatcher
How do you prioritize tasks as a Dispatcher?

In answering this question, be sure to discuss the importance of assessing the urgency of each task and how you would use organizational tools to help you prioritize. Explain that you would communicate effectively with team members to adjust priorities as needed.

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Can you give an example of how you handled a challenging situation as a Dispatcher?

Provide a specific scenario where you encountered a challenge, detailing the steps you took to resolve it. Highlight your problem-solving skills and how you maintained effective communication throughout the process.

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What experience do you have with managing transportation resources?

Discuss any relevant experience you have in dispatching, logistics, or resource management. If you lack direct experience, share transferable skills or experiences like working in teams or problem-solving roles.

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How do you ensure clarity of communication with drivers and teams?

Emphasize the importance of clear and concise communication. Share techniques you use, such as confirming back details, providing written instructions, or using technology tools to support communication.

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How familiar are you with DOT regulations?

If you have knowledge or experience with DOT regulations, mention it! Otherwise, express your eagerness to learn and adapt, stressing the importance of compliance in maintaining safety and efficiency.

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What strategies would you implement to optimize driver performance?

Discuss strategies such as providing regular feedback, monitoring performance metrics, and offering support or resources to help drivers succeed in their roles.

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Describe your approach to building relationships with drivers.

Share how you believe effective relationships are built on trust and clear communication. Provide examples of how you would engage with drivers positively and maintain those relationships over time.

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How do you handle high-pressure situations in dispatching?

Discuss the importance of staying calm and focused. Highlight techniques you use, such as prioritizing critical tasks and maintaining open lines of communication with your team.

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What tools or software have you used in your previous dispatching roles?

Be honest about your experience with any relevant software. If you haven't used dispatch-specific software, emphasize your comfort with technology and willingness to learn new systems.

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Why do you want to work for IAA as a Dispatcher?

Share your enthusiasm for IAA's commitment to innovation and teamwork. Tie your interest back to the company's values and how they resonate with your professional goals.

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Full-time, on-site
DATE POSTED
December 15, 2024

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