Revenue Operations Manager

We're looking for an ambitious and coachable Revenue Operations Manager to join our team. As a Revenue Operations Manager at Rival Technologies and Reach3 Insights, you will play a critical role in optimizing our revenue-generating processes and ensuring alignment across sales, marketing, research and customer success teams. You will implement and maintain systems, tools, and procedures that drive efficiency, productivity, and revenue growth. This role requires a strategic thinker with strong analytical skills, excellent communication abilities, and a deep understanding of SaaS business models.Who are we?When you join Rival Group, you're not just accelerating your career—you're also helping shape the future of customer insights and market research.We're a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world's best conversational research platform and one of Vancouver's fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we're helping brands like Coca-Cola, Kellogg's, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.Our customers LOVE our tech and services. We're growing fast—and we're inviting great people to join us on the ride 🎢If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇What you'll do:• Develop and implement strategies to optimize the end-to-end revenue cycle, including lead generation, sales pipeline management, and customer retention.• Collaborate with sales, marketing, and customer success teams to define and standardize processes that drive revenue growth and improve operational efficiency.• Manage and maintain the company's CRM system (Salesforce), ensuring accurate data capture, reporting, and analysis.• Analyze sales and marketing performance metrics to identify trends, opportunities, and areas for improvement.• Monitor and report on key revenue metrics, such as conversion rates, customer lifetime value, and churn rate.• Partner with finance and accounting teams to reconcile revenue data and ensure compliance with accounting standards.• Lead cross-functional initiatives to implement new revenue-related tools, systems, and processes.• Provide training and support to sales, marketing, and customer success teams on best practices for revenue optimization.• Develop and maintain sales forecasting models to support revenue projections and business planning.• Stay current on industry trends and best practices in revenue operations, and recommend innovative solutions to drive continuous improvement.What You'll Have: • Bachelor's degree in Business Administration, Finance, Marketing, or related field (Master's degree preferred).• Must have a Salesforce Admin certification and worked in this position for at least 2 years.• 3 years of experience in revenue operations, sales operations, or a related role in the SaaS industry.• Proficiency in Hubspot, Sales Navigator, and Groove or Gong• Strong analytical skills with the ability to interpret complex data and generate actionable insights.• Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels.• Detail-oriented mindset with a focus on accuracy and data integrity.Why us for your next career adventure? 💵 Fair compensationWe're committed to pay equity/fair pay practices and closing the gender salary gap. • Pay range for this role: $90,000 - $120,000 CAD depending on experienceOur compensation package also includes:• Stock options• RRSP plan with employer matching• Parental leave top up💆‍♂️ Flexibility and time off• Hybrid working model and home office benefits• 4 weeks of vacation as the standard🩺 Health and wellness• 100% employer-paid health and dental plan• Generous sick, personal, and mental health days• $1,000 annual enhanced mental health benefits🤝 A great place to work you can be proud ofAccording to a survey of our employees conducted by an independent agency:• 91% of our people believe management practices are equal and impartial• 86% have pride in their work and the organization• 91% agree that their teammates are friendly, supportive and welcomingOur values at Rival:• Courage• Results• Energy• KinshipThe not-so-fine-print 🧐If you think you're a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please email peopleteam@rivalgroup.ioFinally, we know from time to time emergencies happen and you may need to reschedule an interview — we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.Please note given our security and compliance certifications, final applicants will be required to undergo a background check.No recruiters and no phone calls, please!