Roadside Service Driver

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary

Driving and operating of a specific service vehicle (tow trucks, battery service vehicles, light service vehicles) and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.
Essential Functions

Why Work For Us?

• Great Hourly Pay $24.50 - with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!

• Training - You'll attend a thorough, comprehensive, training program

• Benefits - Medical, Dental, Vision, wellness program and more!

• 401k Matching - $1 for $1 company match up to 6% of pay

• Monthly bonus potential

• Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

• Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Summary

Driving and operating of a specific service vehicle (tow trucks, battery service vehicles, light service vehicles) and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.
Essential Functions

Essential Functions

• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

• Leverages sales skills for offering products and services from AAA to member during service interaction

• Utilizing on-board computer, radio communications, and mapping systems

• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

• Clear and proficient verbal and written communication even under pressure

• Common knowledge of vehicle components and the common reasons for vehicle failure

• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

• Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

• Two (2) years of experience in a customer contact role

• Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#ERS

Starting rates vary by region. Ranges start from $20.00 up to 24.50 hourly with potential to make up to an additional $1,300 per month with quality and productivity incentives.