IT Operations Engineer

About Robin AI

Robin AI is on a mission to revolutionize the legal industry by simplifying contracts and making law accessible to everyone. We utilize cutting-edge machine learning and contract software, enhancing traditional legal services and bringing together experts in engineering, AI, and law. Robin AI has recently raised $26m in Series B funding and has seen an impressive 5x revenue growth in the last 12 months.

We're looking for passionate, resourceful and collaborative people to join Robin. If you're motivated by leveraging technology to make essential business services more accessible, come join us!

About the role

What You’ll do

• Manage new hire onboarding and offboarding processes, including setting up employee hardware and access credentials

• Support and administer Intune Mobile Device Management (MDM) and endpoint security

• Provide general user support - troubleshooting issues, answering IT questions, handling password resets

• Maintain IT equipment in conference rooms and shared office spaces

• Manage IT asset inventory and procurement processes

• Collaborate with various teams across our offices in London, Singapore, and New York to ensure the effective implementation of IT services and support, fostering a cohesive working environment.

• Implement and maintain security best practices and compliance requirements (ISO 27001, SOC2, Cyber Essentials Plus, GDPR)

• Develop and optimize IT processes to support company growth and scale

• Provide remote desktop support as needed

• Contribute to the continuous improvement of IT operations and user satisfaction

Preferred Qualifications

• 2+ years of experience in IT operations or support roles, preferably in a fast-growing company or startup environment

• Strong working knowledge of Windows, macOS, and iOS operating systems

• Experience with Azure AD, Microsoft Intune, and Office 365 administration

• Proficiency in supporting, managing, and deploying applications across multiple platforms (macOS, Windows, iOS)

• Familiarity with identity and access management systems (e.g.Microsoft Entra)

• Experience in establishing and applying security practices and compliance requirements

• Excellent problem-solving and troubleshooting skills

• Strong written and verbal communication skills

• Ability to work independently with minimal supervision in a fast-paced environment

• Passion for learning and adapting to new technologies

• Team-first mindset with a customer-centric approach to IT support

Compensation at Robin AI

• Salary: £35,000- £50,000 depending on experience

• Generous Equity package: When you help build Robin AI, everyone deserves to be an owner.

• Please Note: If your salary expectations look a little different to that outlined, we’d still be keen to hear from you if this is a role that excites you.

Benefits at Robin AI

At Robin AI, we put people first; we believe a great product is inextricably linked to a great internal community.

We’re a quickly growing, cross-functional team that values supporting each other's development. As part of the team, you can expect:

• 25 days PTO plus bank holidays, cultural leave, and birthday leave

• Unlimited, trust-based sick leave

• Enhanced gender-neutral parental leave

• Technology to enable you to work seamlessly from the office or home

• Focus on continual learning and development

• Free healthy breakfast on Tuesdays, cinnamon rolls on Thursdays, and a fridge of beverages ordered to request!

About the team

Our values are what makes Robin a unique organisation.

We thrive on a unique blend of inclusivity, high performance, and an unwavering ambition to transform law – one of the oldest and largest industries in the world. We’re building a place where Robins thrive. Our culture attracts deeply committed, compassionate, and straight-talking individuals who find energy in our mission.

Our values are

💙 People First - act in each other’s best interests

🚀 Highly Ambitious - practice commitment to achieving audacious goals

🤩 Customer Delight - go the extra mile for our customers

🗣 Honest Conversations - speak the truth, even when it’s uncomfortable

🚶 Pace, not Speed - prioritise making deliberate progress on the mission

Robin's flexible work model aims to meet the needs of our diverse employee community by making work more flexible, connected, and inclusive. Depending on the role and needs of the team, Robin employees have the flexibility to work from home 4 days per week.

Robin is deliberate about the culture we are building and are committed to creating an inclusive environment that attracts the best talent from diverse backgrounds. Whether it’s helping curate the Robin Spotify playlist, discussing gender equality in tech, or taking a meditation break with our holistic health plan, we want you to find your space within the Robin community.

From our offices in Liverpool Street, London you’ll have access to all of the WeWork amenities including co-working space, bike lockers, pool tables, table tennis, free barista-made coffee and free beer in the evenings.

Diversity, equity and Inclusion at Robin AI

We want to break diversity, equality and inclusion barriers within the tech industry. In building our team, we value the unique contributions everyone can bring. We encourage applications from everyone who wants to be a part of our mission. We value everyone’s religion, sexual orientation, gender identity and expression, disability, neurodivergence, education, nation of origin, age, pregnancy and maternity, or veteran’s status.

We want our hiring process to let you show off your best self. If you think any accommodations may be helpful for the interview process, please let your recruiter know.

To access Robin AI' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here: Robin AI - Privacy Policy