Senior Legal Implementation Associate

About Robin AI

Robin AI is on a mission to rebuild the legal industry — starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we’ve expanded our footprint to 3 continents and have been supporting many of the world’s most successful businesses, including GE, Pfizer, KPMG, and UBS.

What will you do as a Senior Implementation Associate?

As a pivotal member of the Robin AI team, the Senior Implementation Associate holds a leadership position essential to the success of our mission. Your primary responsibility is to lead and ensure the seamless execution of software implementations, guiding projects to successful completion. Acting as a project manager, you are the driving force behind effectively moving processes forward, overcoming blockers, ensuring quality control and delivering on Robin’s obsession with customer delight across all of our implementations. #LI-AC1

Your day-to-day responsibilities

• Lead end-to-end software implementations, ensuring timely delivery within project scope.

• Serve as the primary point of contact for customers during their implementations, ensuring their delight throughout their onboarding process.

• Collaborate with Implementation Associates under your supervision, providing mentorship and managing their contributions to project milestones.

• Act as an escalation point for project-level blockers, working cross-functionally with engineering, product, and other Robin teams to resolve issues.

• Identify and communicate challenges impacting customers, collaborating with your escalation points and other teams to troubleshoot and implement solutions.

• Report to Implementation Leads on project progress, challenges and customer feedback.

Ideally, you should have the following qualifications

• Bachelor's degree in law (or law conversion), or another relevant field, with a solid understanding of legal contracts and concepts.

• Proven track record as a skilled project manager, technology consultant and customer advocate.

• Technical proficiency with project management tools and workflows.

• Ability to collaborate effectively with cross-functional teams, including engineering, product and legal.

• Excellent communication, presentation, and documentation skills, with the ability to explain technical concepts to non-technical users and create customer-facing materials.

• Strong attention to detail and a process-oriented mindset.

• Ability to manage multiple stakeholder relationships and tasks simultaneously with a high degree of effectiveness and care.

• Enthusiasm for new technologies, particularly artificial intelligence and machine learning, with a continuous commitment to learning about these in the context of contract automation and beyond.

• Demonstrated ability to work independently and drive projects to successful completion.

What’s in it for you

• Salary: £55,000 - £70,000

• Hybrid schedule: We offer a flexible working schedule. #LI-HYBRID

• Equity package: Generous equity scheme - everyone gets to be an owner of Robin AI!

• Annual leave: 25 days PTO, in addition to the bank holidays observed in the UK.

• Health and wellbeing: Comprehensive health insurance, mental healthcare, gym discounts and cycle to work scheme.

• Growth opportunities: We prioritise promotions for high performers and help you to progress your career.

What’s it like working at Robin AI?

We’re building a place where Robins thrive. We built the company on a unique blend of inclusivity, high performance, and an unwavering ambition to transform law. Our culture and values attract deeply committed, compassionate, and straight-talking individuals who find energy in our mission.

Diversity, Equity and Inclusion at Robin AI

Robin AI is one of the most diverse tech startups in Europe with 38% of staff from ethnic minority backgrounds, and 51% of roles held by women. In 2023, we were recognised in the People’s Platform Award for our exceptional workplace culture where employees feel valued, engaged, and empowered.