Job details

Customer Experience Representative, Platinum Desk

Join a leading fintech company that is democratizing finance for everyone. Robinhood is looking for growth-minded thinkers to shape their vision and systems.

Skills

Strong critical thinking and analytical skills
Excellent communication skills
Familiarity with financial services and stock market
Ability to defuse customer anxiety through exceptional customer service

Responsibilities

Deliver outstanding customer experience by solving issues with empathy
Proactively engage with customers to educate and add value
Utilize interaction model to provide world-class customer service
Identify and communicate customer pain points to the product and engineering team

Education

Bachelor's Degree from an accredited institution
FINRA Series 7 and 63 Licenses

Benefits

100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning, and development
Dedicated mental health support
Generous time-off benefits
Lively office environment with catered meals and fully stocked kitchens

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By Robinhood

Robinhood is a leading financial services company headquartered in Menlo Park, California. The company was founded in 2013 and currently has 23.9 million funded customers, 13.7 million monthly active users, and $130 billion in assets under custody.

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