Job details

Staff Software Engineer, Customer Care

Robinhood Markets is a leading fintech company focused on democratizing finance for all. They are looking for a Staff Software Engineer to enhance customer care through AI technologies.

Skills

Software engineering
Chatbot development
AI/ML knowledge
Natural language processing
Cross-functional collaboration

Responsibilities

Architect, build, and maintain scalable generative AI solutions
Collaborate with AI and product teams
Lead ideation and prototyping of new AI features
Provide mentorship to junior engineers
Implement testing and security protocols

Education

Bachelor's degree in Computer Science or related field

Benefits

100% paid health insurance for employees
Annual lifestyle wallet for personal wellness
Lifetime maximum benefit for fertility assistance
Dedicated mental health support
Generous time off including paid holidays and parental leave

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By Robinhood

Robinhood is a leading financial services company headquartered in Menlo Park, California. The company was founded in 2013 and currently has 23.9 million funded customers, 13.7 million monthly active users, and $130 billion in assets under custody.

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