Field Applications Specialist - Tissue Diagnostics - Pittsburgh, PA

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionA healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.The Opportunity:The Roche Support Network group is committed to providing industry-defining support to its customers. Primary duties involve:• Acting as the primary liaison/customer representative throughout the implementation process and future Histology application support, Includes planning and coordination for the implementation and customer training, as well as problem-solving issues that arise for customers throughout the life cycle of the solution.• Provide highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the implementation of Roche Tissue instrumentation and tailored customer training on our Roche solutions to meet customer needs based on an individualized assessment of the customer’s personnel, organizational structure, workflow, and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions.• Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Roche through independent analysis and problem-solving. Additionally, will be responsible for increased sales revenue by identifying opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software). Performs these job duties remotely and independently.• Advanced and specialized knowledge generally of a particular area, system, or equipment with regard to technologically advanced instruments and scientific applications. Requires specific training and certification.• Utilizes independent judgment and discretion in the analysis of customer particularized needs and issues that arise both during and after the implementation process. May adapt procedures, processes, tools, equipment, and techniques to meet the more complex requirements of the position. Independently analyzes and resolves most customer questions and problems and refers only the most complex issues to higher levels.• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.• Regular and predictable attendance is an essential function of this highly responsible position.This is a field-based role based in Pittsburgh PA. Up to 50% overnight travel is expected.Who You Are:• Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in Medical Technology, and/or relevant experience• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environmentPreferred Qualifications:• Ability to learn Roche solutions (i.e. histology, digital pathology, IT solutions), and stay current with industrytrends.• Effective written/verbal communication skills as well as project management experience• Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptionalcustomer engagement, and fostering of strong customer relationships.• Demonstrated ability to coach and mentor junior staff and lead by example.• Can work as a field-based individual contributor with independence and autonomy.• 5 years of previous experience in a histology lab and or a customer-facing role• Can excel in a collaborative virtual team environmentThe expected salary range for this position based on the primary location of Pennsylvania is $63,800.00 - 118,400.00 USD annually. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.BenefitsRelocation benefits are not available for this job postingWho we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.