Platform Operations Manager

Rockerbox empowers marketing executives to confidently make data-driven decisions, helping brands such as Tula, Figs, and Burton with the strategic decision-making that drives growth. To do so, Rockerbox offers a unique suite of product lines that centralize data and offer diversified measurement methodologies. The foundation of Rockerbox's solution is data centralization. Atop this foundation, the platform enables marketers to choose from a range of measurement methodologies, giving customers the flexibility to choose the most appropriate approach for their specific needs and questions.

The Platform Operations Manager plays a critical role in ensuring the seamless integration and ongoing health of our strategic partnerships with key platforms such as TikTok, Snap, Pinterest, Reddit, and others. This role is responsible for managing the technical interactions between Rockerbox and these partners, overseeing the health and documentation of our integrations. The Platform Operations Manager ensures that our integrations are robust, well-documented, and continue to meet the needs of our clients and partners.

Key Responsibilities:

• Serve as the primary point of contact for all technical communications between Rockerbox and our strategic partners, including TikTok, Snap, Pinterest, and Reddit.

• Evaluate the ongoing health of our integrations with strategic partners, identifying areas for improvement and ensuring they continue to meet our standards.

• Handle technical discussions with potential strategic partners and oversee the development and documentation of new integrations.

• Lead the creation of documentation for all integrations, ensuring that both internal teams and external partners have the information they need to work effectively with Rockerbox.

• Provide training and education to partners on technical aspects of our integrations when needed, ensuring they are equipped to support mutual clients.

Requirements:

• 5+ years of experience in technical account management, platform operations, or a similar role within the SaaS, marketing, or ad-tech industries.

• Strong understanding of platform integrations, with a proven ability to manage and optimize technical partnerships.

• Experience with documenting technical processes and integrations, ensuring clarity and usability for both technical and non-technical stakeholders.

• Excellent communication skills, with the ability to manage external relationships and collaborate effectively with internal teams.

• Ability to work independently in a remote-first environment, managing multiple priorities and projects simultaneously.

Why You’d Love Us:

If you are passionate about managing and optimizing platform operations within a dynamic, growth-oriented company, Rockerbox is the place for you. You’ll have the opportunity to shape the future of our strategic partnerships and ensure that our integrations are cutting-edge, robust, and valuable. Additionally, you’ll work with a team that values creativity, innovation, and a strong commitment to supporting our partners and clients.

Compensation and Benefits:

• Remote-first - work anywhere in the US

• Health, vision, and dental insurance

• Unlimited PTO

• 10 Paid Holidays

• Rockerbox Unplugged - we shut down the last week of the year

• 12 weeks Parental Leave for all parents of a new child

• Traditional and ROTH 401k options

• $1000 annual training stipend

• Rockertreat! Annual company get-together

Rockerbox is a remote-first, equal opportunity employer. We actively encourage applicants from underrepresented backgrounds, and we are accepting candidates based anywhere in the United States.