Customer Success Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Summary:We are looking for a customer centric, motivated and positive Customer Success Manager to join our Customer Success Management team. As a Rocket Customer Success Manager, you work cross functionally to engage and optimize our customer interactions and assisting our customers to meet their goals and objectives. You will play a crucial role in engaging with our customers to ensure they are getting the maximum value from their Rocket investments, tracking successes and regularly reviewing their business needs. This is a tremendous opportunity to impact our CS organization as we strive to meet our growth goals for customer renewals and expansion, but also provides a unique opportunity to help shape and contribute to the growth and optimization of our team.Essential Duties and Responsibilities :- Research and understand product usage for assigned customers- Begin to take ownership and coordination of Customer Risks and follow up actions- Work within the Gainsight platform to ensure all customer inputs are addressed- Learn about Rocket's products, customer base and processes- Coordinating cross-functional teams within Rocket to provide for our Customer's needs and foster positive experiences- Begin to develop follow up for customer relationship building and develop an understanding of our customers business in relation to their usage of Rocket products.Required Qualifications:- 2+ years of experience in Customer Success, Account Management, Business Development or another customer facing role.'- Bachelor's Degree, or equivalent experience- Strong executive presence and communication skills- Experience working with cross-functional teams (Sales, Marketing, Product, Support)- Committed to Rocket's core values of empathy, humanity, trust and lovePreferred Qualifications:- Gainsight Experience- Mainframe background- Additional languagesThe base salary range for this role is $73,253.00 - $91,566.50 /year. Exact compensation may vary based on skills, experience, and location..What Rocket Software can offer you in USA:Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)Healthcare coverage options to fit you (and your family's) needsRetirement savings, with matching contributions by Rocket SoftwareLife and disability coverageLeadership and skills training opportunitiesTwo paid work days for off-site trainingEOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.#LI-RemoteIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people-not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.