Program Manager, Customer Solutions Engineering (Professional Services)

It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Summary:The Program Manager is a pivotal role responsible for managing the successful delivery of Rocket solutions through effective program management. The role focuses on aligning program components with organizational strategy to deliver tangible benefits and value.The Program Manager will manage high-profile, cross-functional programs within a portfolio of initiatives, ensuring that each program contributes to the organization's strategic objectives. Additionally, the Program Manager will play a critical role in establishing the metrics and KPIs necessary to measure and optimize program performance.This position requires a seasoned leader with a strong understanding of program management principles, capable of navigating complex environments, managing risks, and optimizing resources across multiple programs.Essential Duties and Responsibilities :- Develop and maintain a strategic roadmap for the assigned program portfolio, ensuring each program aligns with Rocket's organizational goals, collaborating with internal stakeholders to ensure that all program components are strategically aligned and contribute effectively to program objectives.- Lead the development and adoption of metrics and KPIs to measure program performance, ensuring that these indicators align with the strategic objectives of the organization.- Partner with CSE Project Managers and CSE Delivery Engineering in Professional Services to optimize resource allocation across the program portfolio, resolving constraints and conflicts to maximize program efficiency.- Drive the identification, documentation, and application of lessons learned across programs, promoting continuous improvement and the development of best practices.- Provide leadership and direction to program teams, ensuring that they are aligned with program objectives and motivated to achieve high performance.- Foster a collaborative environment, building strong relationships among program team members, stakeholders, and other cross-functional team members across CSE (Professional Services).- Mentoring and supporting Project Managers assigned to workstreams that roll up to the program. Consolidating and summarizing information from such Project Managers to contribute to program level reporting.- Develop and implement comprehensive stakeholder engagement plans, ensuring clear communication and alignment with program objectives.- Manage cross program timelines, dependencies, decisions and constraintsRequired Qualifications:- At least 15 years industry experience in the software industry including as a Program or Project Manager- Bachelors degree and Masters or equivalent experience- Current program/project management certification from PMI or equivalent organization, ie PFMP or PGMP- Strong Program Management skills and experience and ability to apply correct tools and processes when needed; experience with Smartsheet highly preferred- Demonstrated success mentoring and supporting other less experienced Project Managers- Experience working with senior executives and managing stakeholder communications and expectations- Hardworking teammate and collaborator with strong interpersonal skills to work cross-functionally with a diverse customer base and across geographies- Committed to Rocket's core values of empathy, humanity, trust and loveInformation Security:Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion & Equity:At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.The base salary range for this role is $139,395.00 - $174,244.00 /year. Exact compensation may vary based on skills, experience, and location..What Rocket Software can offer you in USA:Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)Healthcare coverage options to fit you (and your family's) needsRetirement savings, with matching contributions by Rocket SoftwareLife and disability coverageLeadership and skills training opportunitiesTwo paid work days for off-site trainingEOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.#LI-RemoteIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people-not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.